Forum Discussion

Camaro68's avatar
Camaro68
New Poster
6 years ago

Have to move dish on roof.

Due to construction and interference, I have to move my dish further up the roof about 5 feet.  I measured and put it in the same orientation as it was but now I seem to have lost alighment with the ...
Performance
  • C0RR0SIVE's avatar
    C0RR0SIVE
    6 years ago

    Never move a satellite dish without first contacting the company responsible for the dish.

    The best information I can give you for that is to navigate to the Advanced page of your HT2000w, click Installation, then click Install, and do a Re-Install...  That is the only way to get "real-time" numbers, which are still delayed by just a few seconds.

    However, I highly suggest not doing this...  Whether you point at the right satellite to get a signal is up in the air.  Even if you manage to point at the right one, if you mess up your LAT/LONG entries, or if your HT2000w was setup with a beam over-ride then it still wont work.  There are also SBC Config files that *might* need updating on your terminal that only a technician can do.

infinitytec's avatar
infinitytec
Junior

Actually, it is very doable, but you should only do it yourself if you are comfortable doing so. We had a new roof installed and saved the money by setting it up at ground level ourselves. And it has worked just fine for the past few months.

GabeU's avatar
GabeU
Distinguished Professor IV
6 years ago
infinitytec wrote:

Actually, it is very doable, but you should only do it yourself if you are comfortable doing so.  

Bad advice.  

 

Not only should it not be attempted due to the technical issues with doing so, it is also a violation of the subscriber agreement for a customer to attempt this type of work themselves.  

 

You may have succeeded, but suggesting others do the same, no matter their level of knowledge, is just bad advice to be giving on a customer support community.  A dish relocation should only be performed by a HughesNet authorized technician.

  • infinitytec's avatar
    infinitytec
    Junior
    6 years ago
    I should have made more clear that it can be done by the user, but I agree that most people should not attempt it. In my case, we were without connection. I really couldn't mess it up anymore, and the dish had already been moved, by someone else. We were already in a gray area with the terms. It would have been a week or so before an installer came out to fix it, and even then it should have only been a temporary fix. I figured I might as well try, and it worked, so good for me. And yes, as it is in a gray area, you really should think it over before doing any repairs yourself. In my case, I was attempting (and ultimately succeeded) to restore the system to normal function. This I believe falls under right to repair but not all will. As I stated previously, we were prepared to pay any maintenance fees that would have come from a botched repair.