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NotHappy's avatar
NotHappy
Sophomore
7 years ago

HOLD HUGHESNET ACCOUNTABLE Oklahoma Senate Bill 1514-Amending the Oklahoma Consumer Protection Act

SB1514 Amends the Oklahoma Consumer Protection Act by adding the following language.   33. Falsely represents, knowingly or with reason to know, that Internet services provided to the consumer's ...
Performance
slow
  • Amanda's avatar
    Amanda
    7 years ago

    Hi NotHappy

    I reviewed your account again and see that we've already done the repoint, which was the final option we had for improving your service. Rather than circle around to the same responses,I have placed a note on your account that will allow you to cancel your service with no termination fee. You will not need to wait those 12 months and can go ahead and cancel today (you'll need to call 8663473292, request to speak to account management to cancel and reference case # 110981889   to the account management agent you speak with.

     

    Thank you,

    Amanda

NotHappy's avatar
NotHappy
Sophomore

I've had technicians out here several times reaiming satellite. I have heard the same canned excuses from their poor representatives...I have accepted that after 12 months that HUGHESNET just can't accomplish what they adverstise where I live. Contract up...i go strictly to cell data which is 4x as fast as the speed provided. You say they will work to improve...I again say 12 months with no progress....

Amanda's avatar
Amanda
Moderator
7 years ago

Hi NotHappy

I reviewed your account again and see that we've already done the repoint, which was the final option we had for improving your service. Rather than circle around to the same responses,I have placed a note on your account that will allow you to cancel your service with no termination fee. You will not need to wait those 12 months and can go ahead and cancel today (you'll need to call 8663473292, request to speak to account management to cancel and reference case # 110981889   to the account management agent you speak with.

 

Thank you,

Amanda

  • NotHappy's avatar
    NotHappy
    Sophomore
    7 years ago

    Thank you, Amanda. I will make that call tomorrow.

     

    Have a great evening!