Forum Discussion
Nest Protect
I have a Nest thermostat on my network, and it works fine, including remote access / control. For the last 2 days I've been trying to get the Nest Protect (smoke detector) to connect, but I keep getting their P009 error. I've actually bought a second one to see if it was a Nest issue, and neither can connect. Unfortunately, the web interface for the HT2000 modem / router is about as basic as they come, but I suspect there is a problem on the Hughes Net side, but I have not yet been able to resolve it. Anyone have similar issues, or better a solution?
Hello coogen,
Thank you for contacting us. I am sorry to hear you are experiencing issues getting your Nest product set up on our service. I would try toggling the UPNP feature to see if that makes a difference. You can find instructions here https://community.hughesnet.com/t5/Tech-Support/Resolution-for-Connecting-to-Certain-Websites-Xbox-Connectivity/m-p/77058/thread-id/55018. Please let me know if this helps.
-Damian
Have you tried contacting the company? https://nest.com/support/contact-us/
Edit: The issue may be related to IPv6. Hopefully a mod or another suscriber here will tell you how to enable/fix that with HN.
To try maratsade's suggestion regarding the IPv6, go to this modem page, use admin as the password, click on Advanced Setup, then IPv6. Uncheck the IPv6 - automatic box, then click Save Settings. This should disable the IPv6.You may need to reboot or clear the thermostat's cache to have it purge the IPv6 address it has stored, though I don't know if this is necessary, nor how it's done if it is, as I'm not at all familiar with Nest thermostats.Hope this helps. :)
