Forum Discussion

coogen's avatar
coogen
New Poster
6 years ago

Nest Protect

I have a Nest thermostat on my network, and it works fine, including remote access / control. For the last 2 days I've been trying to get the Nest Protect (smoke detector) to connect, but I keep getting their P009 error. I've actually bought a second one to see if it was a Nest issue, and neither can connect. Unfortunately, the web interface for the HT2000 modem / router is about as basic as they come, but I suspect there is a problem on the Hughes Net side, but I have not yet been able to resolve it. Anyone have similar issues, or better a solution?
  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    6 years ago

    coogen 

     

    To try maratsade's suggestion regarding the IPv6, go to this modem page, use admin as the password, click on Advanced Setup, then IPv6.  Uncheck the IPv6 - automatic box, then click Save Settings.  This should disable the IPv6.

     

    You may need to reboot or clear the thermostat's cache to have it purge the IPv6 address it has stored, though I don't know if this is necessary, nor how it's done if it is, as I'm not at all familiar with Nest thermostats.

     

    Hope this helps.  :)

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      6 years ago

      According to this, 

       

      "If you’re trying to connect a Google Nest Protect, make sure your router supports IPv6. Your Nest Protect uses an IPv6 address to communicate and set up connections with other Nest Protects."

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        6 years ago
        maratsade wrote:

        According to this, 

         

        "If you’re trying to connect a Google Nest Protect, make sure your router supports IPv6. Your Nest Protect uses an IPv6 address to communicate and set up connections with other Nest Protects."

        Ah.  Well, in that case, don't turn it off.