Forum Discussion

Mindiefish's avatar
Mindiefish
Freshman
7 years ago

HT2000W Red Power Light, White System and White Receive lights

Hello, Yesterday I lost WiFi (both 2Ghz & 5Ghz) signals. I went downstairs and found the HT2000W had the power light as solid red, the system light as solid white, and the receive light as solid whit...
Amanda
Liz
  • Amanda's avatar
    Amanda
    7 years ago

    Okay, sounds like the modem might think its overheating and putting itself in this state, so we will need to replace it after all. I will be shipping you a new modem at no cost. The box it arrives in will have a pouch with a pre-paid shipping label that you can use to send back the old one to us. Because of the holidays and upcoming weather, it may take a few days to receive the modem. Though it might not be overheating, leaving the modem plugged in to power isn't recommended just as a precaution. I am also going to be sure to credit you for your time without service. Let me know if you have any other questions or concerns.

     

    Have a safe and happy New Years!

     

    Amanda

GabeU's avatar
GabeU
Distinguished Professor IV
7 years ago

Mindiefish

 

Though your HT2000W may be having a severe issue and it may not matter, you should never press the reset button without being instructed to do so by a representative.  Doing so can cause more harm than good, especially when you hold it in for any length of time.  It can create a situation where something that may have been a simple fix would subsequently require a tech visit, and depending on the situation, the customer may be responsible for the cost of that visit due to creating the situation that necessitated it by pressing that reset button.  I don't necessarily think that's the case here, but just in general.  This is the main reason the reset button is fairly inconspicuous.    

 

Though you already did so, I will tag the reps, as well.  

 

Liz  Amanda