Forum Discussion

WGGNS's avatar
WGGNS
Freshman
5 years ago

Internet Down--System, Receive and Transmit lights out...

My internet has been down for awhile now & my modem lights are on except for system, receive & transmit. Given HughesNet is very short handed right now & won't answer my calls or emails, could someone here help get it back up & running? Also, when we are on a device, you can see both the 2G & the 5G networks & you can connect to either one of them but the internet is not working. I have re-booted the modem multiple times. Any help is appreciated! 

  • Liz's avatar
    Liz
    5 years ago

    Thanks for the update WGGNS, what I'll do is set up a complimentary dispatch and have the locally assigned dealer reach out so you two can arrange the best appointment time. We'll get you back online!

     

    -Liz

     

  • WGGNS's avatar
    WGGNS
    5 years ago

    Thank you Liz!! A service technician came out yesterday to get us back up and running. We are now good! 

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    Hang in there; the reps here are up to their eyebrows in alligators, but someone will get back to you, hopefully today or tomorrow.

     

    WGGNS wrote:

    My internet has been down for awhile now & my modem lights are on except for system, receive & transmit. Given HughesNet is very short handed right now & won't answer my calls or emails, could someone here help get it back up & running? Also, when we are on a device, you can see both the 2G & the 5G networks & you can connect to either one of them but the internet is not working. I have re-booted the modem multiple times. Any help is appreciated! 

     

    • WGGNS's avatar
      WGGNS
      Freshman
      5 years ago

      Thank you for the reply! I have literally called them everyday for 9 days in a row now and nothing. I have also sent 4 emails with no reply and tried to get on chat every other day. I have also contacted the company that HughesNet contracts to do service work in our area, but they told me there was absolutely nothing they could do without a work order being issued from HughesNet. At this point, I'd be willing to go through training to learn how to fix it myself if I could! 

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        5 years ago

        they are really overwhelmed by the whole situation, so it's hard to get through, though it may be possible to get through early in the morning.  I think your best chance is here, though.  

         

        "I'd be willing to go through training to learn how to fix it myself if I could! "

         

        LOL.  I've thought this a few times, not recently, but WAY back when I had DirecWay and it was a tad wonky. I kept thinking if they'd send me some instructions I'd try to fix it myself. :)   Thank goodness things are 100000% better these days.