My internet has been down for awhile now & my modem lights are on except for system, receive & transmit. Given HughesNet is very short handed right now & won't answer my calls or emails, could someone here help get it back up & running? Also, when we are on a device, you can see both the 2G & the 5G networks & you can connect to either one of them but the internet is not working. I have re-booted the modem multiple times. Any help is appreciated!

Forum Discussion

Freshman

5 years ago

Solved

Internet Down--System, Receive and Transmit lights out...

My internet has been down for awhile now & my modem lights are on except for system, receive & transmit. Given HughesNet is very short handed right now & won't answer my calls or emails, could someone here help get it back up & running? Also, when we are on a device, you can see both the 2G & the 5G networks & you can connect to either one of them but the internet is not working. I have re-booted the modem multiple times. Any help is appreciated!

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maratsade
Distinguished Professor IV
5 years ago
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Hang in there; the reps here are up to their eyebrows in alligators, but someone will get back to you, hopefully today or tomorrow.

WGGNS wrote:
My internet has been down for awhile now & my modem lights are on except for system, receive & transmit. Given HughesNet is very short handed right now & won't answer my calls or emails, could someone here help get it back up & running? Also, when we are on a device, you can see both the 2G & the 5G networks & you can connect to either one of them but the internet is not working. I have re-booted the modem multiple times. Any help is appreciated!
- WGGNS
  Freshman
  5 years ago
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  Thank you for the reply! I have literally called them everyday for 9 days in a row now and nothing. I have also sent 4 emails with no reply and tried to get on chat every other day. I have also contacted the company that HughesNet contracts to do service work in our area, but they told me there was absolutely nothing they could do without a work order being issued from HughesNet. At this point, I'd be willing to go through training to learn how to fix it myself if I could!
  - maratsade
    Distinguished Professor IV
    5 years ago
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    they are really overwhelmed by the whole situation, so it's hard to get through, though it may be possible to get through early in the morning. I think your best chance is here, though.
    
    "I'd be willing to go through training to learn how to fix it myself if I could! "
    
    LOL. I've thought this a few times, not recently, but WAY back when I had DirecWay and it was a tad wonky. I kept thinking if they'd send me some instructions I'd try to fix it myself. :) Thank goodness things are 100000% better these days.

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Internet Down--System, Receive and Transmit lights out...","moderationData":{"__ref":"ModerationData:moderation_data:122481"},"body":"

Hang in there; the reps here are up to their eyebrows in alligators, but someone will get back to you, hopefully today or tomorrow.

WGGNS wrote:
My internet has been down for awhile now & my modem lights are on except for system, receive & transmit. Given HughesNet is very short handed right now & won't answer my calls or emails, could someone here help get it back up & running? Also, when we are on a device, you can see both the 2G & the 5G networks & you can connect to either one of them but the internet is not working. I have re-booted the modem multiple times. Any help is appreciated!

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Hang in there; the reps here are up to their eyebrows in alligators, but someone will get back to you, hopefully today or tomorrow.

WGGNS wrote:
My internet has been down for awhile now & my modem lights are on except for system, receive & transmit. Given HughesNet is very short handed right now & won't answer my calls or emails, could someone here help get it back up & running? Also, when we are on a device, you can see both the 2G & the 5G networks & you can connect to either one of them but the internet is not working. I have re-booted the modem multiple times. Any help is appreciated!

Thank you for the reply! I have literally called them everyday for 9 days in a row now and nothing. I have also sent 4 emails with no reply and tried to get on chat every other day. I have also contacted the company that HughesNet contracts to do service work in our area, but they told me there was absolutely nothing they could do without a work order being issued from HughesNet. At this point, I'd be willing to go through training to learn how to fix it myself if I could!

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they are really overwhelmed by the whole situation, so it's hard to get through, though it may be possible to get through early in the morning. I think your best chance is here, though.

\"I'd be willing to go through training to learn how to fix it myself if I could! \"

LOL. I've thought this a few times, not recently, but WAY back when I had DirecWay and it was a tad wonky. I kept thinking if they'd send me some instructions I'd try to fix it myself. :) Thank goodness things are 100000% better these days.

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they are really overwhelmed by the whole situation, so it's hard to get through, though it may be possible to get through early in the morning. I think your best chance is here, though.

\"I'd be willing to go through training to learn how to fix it myself if I could! \"

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Thanks for the update WGGNS, what I'll do is set up a complimentary dispatch and have the locally assigned dealer reach out so you two can arrange the best appointment time. We'll get you back online!

\n\n

-Liz

\n\n

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\n\n

-Liz

\n\n

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Thank you Liz!! A service technician came out yesterday to get us back up and running. We are now good!

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Thank you Liz!! A service technician came out yesterday to get us back up and running. We are now good!

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