Forum Discussion
HT2000W Red Power Light, White System and White Receive lights
Hello, Yesterday I lost WiFi (both 2Ghz & 5Ghz) signals. I went downstairs and found the HT2000W had the power light as solid red, the system light as solid white, and the receive light as solid whit...
Okay, sounds like the modem might think its overheating and putting itself in this state, so we will need to replace it after all. I will be shipping you a new modem at no cost. The box it arrives in will have a pouch with a pre-paid shipping label that you can use to send back the old one to us. Because of the holidays and upcoming weather, it may take a few days to receive the modem. Though it might not be overheating, leaving the modem plugged in to power isn't recommended just as a precaution. I am also going to be sure to credit you for your time without service. Let me know if you have any other questions or concerns.
Have a safe and happy New Years!
Amanda
Nope, it’s setting on the top shelf of a bookcase with about 8 inches of space on the left and right of it, 6 inches of space behind it, and nothing in front or below it. And the sides and back of the book case have slots/openings in them. So plenty of airflow around it.
Okay, sounds like the modem might think its overheating and putting itself in this state, so we will need to replace it after all. I will be shipping you a new modem at no cost. The box it arrives in will have a pouch with a pre-paid shipping label that you can use to send back the old one to us. Because of the holidays and upcoming weather, it may take a few days to receive the modem. Though it might not be overheating, leaving the modem plugged in to power isn't recommended just as a precaution. I am also going to be sure to credit you for your time without service. Let me know if you have any other questions or concerns.
Have a safe and happy New Years!
Amanda
- Ok. Thank you for your help. I appreciate your quick response and great service. Will you be sending tracking numbers? Also is there any other setup requirements once the new modem is received or is it just “plug ‘n play”?
Thanks again!!I can get you a tracking number once it is loaded into our system (after UPS sends that info to us). The modem is plug 'n play - just move the coaxial cable from the old modem to the new. The replacement should come with its own power cord too. Allow the unit to sit for at least 20-30 minutes to register. We have not yet uploaded the HT2000W replacement guide, but the guide for our HT1100 is essentially the same: http://support.hughesnet.com/sites/support.hughesnet.com/files/inline-files/1039585-0001_g.pdf
In case you want this too, here is our HT2000W user manual: http://support.hughesnet.com/sites/support.hughesnet.com/files/inline-files/1041318-0001_c.pdf
~Amanda
- Great! Thanks again for all your help!!
Happy New Year!
