Forum Discussion

GabeU's avatar
GabeU
Distinguished Professor IV
8 years ago

HT2000W's 5Ghz radio not working.

I noticed in the past that the 5Ghz radio never showed up as a connection option in my laptop, nor in my notebook.  Today, I actively tried connecting both my laptop and notebook, and even my TV, to ...
  • GabeU's avatar
    GabeU
    8 years ago

    Okay.  Update.  

     

    The neighbors have a newer Lenovo Thinkpad that most definitely does have the ability to connect using the 5Ghz band.  It was brought over.  It turns out my modem is fine.  It connected without issue.  We didn't really try anything with it other than just going to Google and doing a quick search.  That was enough, though.  

     

    I feel like a schmuck.  LOL.  :( 

     

     

Gwalk900's avatar
Gwalk900
Honorary Alumnus
8 years ago

Hi Gabe,

A quickie checklist:

 

#1: Is the 5 Ghz tab selected?

#2: Is the 'radio' function turned on? (SSID Enable)

#3 Is the radio publicly discoverable? (SSID Broadcast

#4 Is an encryption type enabled that is accessable by your devices?

 

Off topiic but .... I'd use my own router.

 

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    8 years ago

    Gwalk900

     

    Yes to all.  I even changed some things with the security (like you suggested for older Wifi cards), and that didn't help, either.  It's like it's not transmitting at all.  There's nothing there.  

     

    Edit.  I have my netgear router, but it's not dual band, so it wouldn't make any difference if I used it.  It doesn't matter right now, though, as even if it connected and everything was fine, I'd still use the 2.4Ghz radio.  I was just testing it.  

    • jcollison251's avatar
      jcollison251
      Sophomore
      8 years ago

      I am assuming you used two different SSIDs.  I'd be tempted to temporarily disable 2.4Ghz and see if anything changes.  Then I'd install a wardriving app or something similar on a 5GHz-capable device which shows me the nitty gritty on what's going over the air.

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        8 years ago
        jcollison251 wrote:

        I am assuming you used two different SSIDs.  I'd be tempted to temporarily disable 2.4Ghz and see if anything changes.  Then I'd install a wardriving app or something similar on a 5GHz-capable device which shows me the nitty gritty on what's going over the air.

        I have no clue as to what a wardriving app is, but I did disable the 2.4Ghz radio to make sure that the only thing that would be broadcasting is the 5Ghz radio.  I first tried the standard method, then enabled the 5Ghz guest access, too.  Nothing.  

         

         

  • Clint23Shannon's avatar
    Clint23Shannon
    New Poster
    8 years ago
    I did this and it didn't work at all!! Still having trouble!! With the 5ghz not working!!
    • wildcats198308's avatar
      wildcats198308
      Tutor
      8 years ago

      Clint23Shannon   If you have your own router I would just use that instead of using the HughesNet Gen5 built in router.   Your router is probably much better than the built in one which is pretty much a low end router.  I am not using the built in router myself. I rather use the router I had previously.  You can keep all your settings within your router, just plug it into the modem and every thing should work as it did before with Gen4.  When you are connected using your previous router go to  System Control Center (type 192.168.0.1 in your web browser address bar).  Go to WiFi settings at the left of the page the default password is admin if you have not changed it, uncheck the box next to SSID Enable under 2.4Ghz and also under 5Ghz.  Clicking save settings after each change.  

      • Gwalk900's avatar
        Gwalk900
        Honorary Alumnus
        8 years ago

        Clint23Shannon

        It is true that the 5 Ghz band has the capacity  to be faster than 2.4 it is also true that it doesn't have the penetration.

        The HT2000w Modem/wireless router is a new piece of equipment and as such can be expected to have a few bugs that need to get ironed out.

        Not all of the wireless radios in Routers are created equal. They all have different "radiation patterns". Some are best suited to multi-story homes, others for long ranch style and so on. Router placement is very important ... central elevated locations are usually preferred. Adjustment of antennas is needed at times. Because the "radios" are internal to the HT2000w it can be difficult to elevate the Modem and the antennas are internal so they can't be tweeked in the normal sense.

         

        There is no magical differance between Gen4 and Gen5 other than the greater capacity and speeds that Echostar19 offers. The only differance is that you chose to use the HT2000w's internal wireless radio rather than your own router.

        I would suggest that you disable the wireless portion of the HT2000w and connect you old router. The IP addresses of the HT1100 you had with Gen4 and the IP of the new HT2000w are the same so no configuration changes need to be made.

         

        Here is a link that will allow you to download the HT2000w User Guide and the more detailed Installation Guide:

        http://customer.kb.hughesnet.com/Pages/1073.aspx

         

        They will be the top two items on the list.

        The install guide will provide you with detailed info on disabling the HT2000w radios.

        IMHO the wireless portion of the HT2000w is not yet ready for prime-time ... so don't use it.

        There is no way I would give up the functions and features of my Asus RT-AC3100.

         

        Why stress? You were fine for 2 years with being double NAT'ed, you will be fine again using your own router.