Forum Discussion

CMcIntire's avatar
CMcIntire
Freshman
8 years ago

Upgraded to HT2000W &PS4 VC Stopped Working

We just upgraded two days ago and as soon as we upgraded, the voice chat feature on the PS4 refuses to work (NAT type error). It worked on the lower grade plan we had when we were using our own router, but does not work with the new one.

We've tried opening ports, UPNP, and DMZ with no luck either on their own or in any combination. Why isn't it working and what can we do? The most we've gotten from tech support (e-mail) is to use our own router in conjunction with their equipment, but no info on how to set it up.

This is very frustrating as we upgraded to get a slightly better gaming experience and now we have essentially no gaming anymore.
  • Liz's avatar
    Liz
    8 years ago

    Hello CMcIntire,

     

    Thank you for your patience while our engineers work to address your concerns. Please try the steps here and let me know if they help.

     

    Looking forward to hearing back.

     

  • wildcats198308's avatar
    wildcats198308
    Tutor
    8 years ago

    To use your own router just plug it into one of the jacks on the back of the HT2000W modem.  Everything in your router will still be set how it was and you can connect to your network as you always did before upgradeing to the HT2000W.  You do not have to connect to the HughesNet WiFi.  I went to WiFi settings and turn all the wireless connections off in my HT2000W and only use my old router.   To turn it off, go to 192.168.0.1  click WiFi Settings on the left  enter password (default is admin - if you have not changed it)   Then next to SSID Enable uncheck the box, click save settings -- Click on 5Ghz  and uncheck the box next to SSID Enable as well, click save settings.  

    • CMcIntire's avatar
      CMcIntire
      Freshman
      8 years ago
      Ok, so we tried that and it didn't solve the issue. Any other possible solutions? This was working fine before we upgraded, but now refuses to work at all.
      • wildcats198308's avatar
        wildcats198308
        Tutor
        8 years ago

        Others are having issues with XBOX and PS4 there are other posts if you want to look through and read them.  I dont know if your issue is the same as others but engineers are aware of some issues and working on a fix in the coming weeks.