Forum Discussion

freeafrog's avatar
freeafrog
Freshman
7 years ago

http://customercare.myhughesnet.com/actUsage.cfm

Can't these programmers fix a simple problem when the error page shows exactly where the error is?   It has been over a week since I reported the loss of the hourly usage data and nothing has been ...
Data Management
Usage report
  • Liz's avatar
    Liz
    7 years ago

    Good morning freeafrog,

     

      Thanks for posting and welcome to the community! Thanks for bringing this to our attention, this is an old page; not sure why this is even still around. I've escalated this internally for our devs and management to address as they see fit. We suggest going to MyAccount>Usage in your Support Center to check your usage.

     

     

Liz's avatar
Liz
Moderator

Good morning freeafrog,

 

  Thanks for posting and welcome to the community! Thanks for bringing this to our attention, this is an old page; not sure why this is even still around. I've escalated this internally for our devs and management to address as they see fit. We suggest going to MyAccount>Usage in your Support Center to check your usage.

 

 

freeafrog's avatar
freeafrog
Freshman
7 years ago

Thanks, but I already go there.  I want hourly data and don't want to have to set my alarm for each hour to go to the cumulative page. It stopped working 4/4 sometime after 4pm and started presenting the page (old or not) I enclosed.  This has happened before, but it has been fixed in 1-2 days usually on your own.

  • IntheSticks's avatar
    IntheSticks
    Sophomore
    7 years ago

    It may be an old page, but, it's very useful and not duplicated anywhere else on Hughesnet's site. Usage data by the hour is very useful for chasing down problems - I hope it gets fixed !!

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