Forum Discussion

TriciaS's avatar
TriciaS
Freshman
24 days ago

Hughesnet is a scam

I have been using hughesnet internet for the past 4-5 months now on the fusion plan. I called tech support to ask if the fusion plan was available in my area and they said yes. After setting up the f...
Data Management
Performance
  • maratsade's avatar
    maratsade
    24 days ago
    • I think we can all sympathise with your frustrations.  However, that still doesn't make the company a scam. It's a business, subject to and operating under business laws. And they have a tech support site (this one) where you can reach out to people who can help you.
    • There are things you can do:
      • You can call the 800 number and ask if you can downgrade -- keep in mind that this might initiate a new contract. Ask them about this before you agree to downgrade. 
      • You can work with the reps on this site. They are very helpful and they will try to improve your experience. If they can't, you may have some recourse with regards to the service termination fee. Remember though that this is satellite internet, so it's not like cable or fiber. Keep your expectations realistic. 
      • If all else fails, you can go into arbitration to resolve your grievance. See section 5 of the subscriber agreement, which explains the arbitration procedure.  
    • Best of luck to you.  

     

     

TriciaS's avatar
TriciaS
Freshman
23 days ago

Thanks for the positive feedback and suggestions. One thing I will mention, is that my issue is not priority data, I am well aware of data caps and the speeds dropping, that is the nature of most internet source providers. The issue I have is latency, whether priority data affects latency or not, I get bad latency with and without priority data. The speeds of hughesnets internet is good for satellite, and the amount of priority data that hughesnet gives is good. The main issue is just the latency, internet speeds and latency or ping, are two different things. After reading through all the replies I am keeping an open mind to the fact that yes, it is not a scam. However, this service should in no circumstance be advertised to people as "low latency internet" who live in rural areas. So I apologize, and at the moment since the issue will not be fixed, I a starting the termination process on my contract. For anyone who has issues with internet speeds, you are using satellite, and there is priority data, its not a scam once you use up your data and are put on the back burner, just don't buy a service that cant support your needs. I know I just came on here and complained, which was not good on my side so I apologize, but being sold on a service for low latency, and not receiving that, I and everyone dealing with the same will be fed up. I will just accept the fact that the fusion service cannot and will not support low latency in my area and move on. Thanks to everyone for trying.