Forum Discussion

dbnovak's avatar
dbnovak
Freshman
8 years ago

HughesNet Voice Web Self-Care Administration

Unable to manage my HughesNet Voice service since I've had Voice service. Able to login to hcwsc.bigrivertelephone etc... no problem. Had no problem porting phone number. Receive this error message: ...
  • Amanda's avatar
    Amanda
    8 years ago

    Good morning,

     

    I have not received an e-mail with what was done with your account, but this morning I logged in and everything appears to be working normally. Last Friday I was able to reproduce what you were seeing. Can you give it a go and let me know what happens?

     

    Thank you

    Amanda

Liz's avatar
Liz
Moderator

Hi Dave,

 

Thanks for the details. Since it's been a while since you last successfully logged into the portal, I should remind you that the credentials you use to log into the Support Center might be different from those for the portal. This depends on what credentials were used when you initially registered for the portal. Are you sure you're using the correct login info?

 

If not, I can send you a password reset email so we can see if you can get in and see the portal correctly displayed.

 

-Liz

 

 

dbnovak's avatar
dbnovak
Freshman
8 years ago

Please send the password reset email...

Thanks, Liz!

 

 

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    OK, sent!

     

     

    • dbnovak's avatar
      dbnovak
      Freshman
      8 years ago

      Hi Liz,

      I reset the password, saved new challenge questions, logged in with new password and still the same...bummer

      Still get the "Something has gone wrong, please try again" and Call Records takes me to blank page? If I knew how I'd send screen shots.

      Really thought that would be the answer - I seem to remember that this problem started after I got the My.hughes.net password confused with the Voice (BigRiver) and had problems resetting it...

      Appreciate any other ideas!

      Dave

       

       

      • Liz's avatar
        Liz
        Moderator
        8 years ago

        Hi Dave,

         

        That sounds odd. So accessing the Voice portal via My Services in the Support Center still gives that error? Even after clicking the log out link on the portal and trying to sign back in again? Let me test some things out... I'll post back once I have an update.

         

        Your cooperation, patience, and understanding are much appreciated.

         

        Edit:

        I've just reset the password again, but via a different method. Not sure if it makes a difference, but please let me know if this works for you.