Forum Discussion

TANatPATS's avatar
TANatPATS
Freshman
7 years ago

I can not access ANY Microsoft websites of Microsoft accounts.

Liz or Amanda, I can not access any microsoft wesite.  I belive Hughesnet has blocked them PLEASE HELP!!  This is the 2nd time this has happened in 3 months, I can not acces any much needed document's in my microsoft accounts.

~PAT~

Performance
  • Amanda's avatar
    Amanda
    7 years ago

    Hello,

     

    Yes the issue is still ongoing. The biggest hurdles are over but yes there will still be access issues. It is possible you can try changing the DNS setting in the modem to see if a different server can get you there. 

     

    Instructions can be found at http://support.hughesnet.com/sites/support.hughesnet.com/files/inline-files/1041264-0001_a.pdf (see page 30 for DNS settings) - you can try a widely used DNS address set like Google's:

     

    Primary: 8.8.8.8

    Secondary: 8.8.4.4

  • KatBro's avatar
    KatBro
    7 years ago

    Yes it's fixed!  I live about about 30 miles south of TANatPATS, had the same problem, and have been watching this thread- although some other sites that end in .gov were also affected.  Thanks, Amanda. 

     

    Last time this happened (a few months ago) it WAS a DNS cache problem.   

  • TANatPATS's avatar
    TANatPATS
    Freshman
    7 years ago

    I can access any other website's I try just not ANY Microsoft website.

    • MarkJFine's avatar
      MarkJFine
      Professor
      7 years ago

      Reboot your modem. It's likely that the DNS is corrupted.

       

      If you still have a problem afterwards, it's likely that the corrupted DNS entry propagated to one or more of your devices:

      1. Turn off all of the devices (computers, phones, etc.)

      2. Unplug your modem power cord from the wall.

      3. Wait 60 seconds and plug your modem's power cord back into the wall.

      4. Wait until all the lights are back on (~60 more seconds) and turn all your devices back on.

      • TANatPATS's avatar
        TANatPATS
        Freshman
        7 years ago

        Ok, did that, left modem unplugged 10 min. and ALL divices off.  Did not help :(  Still can not access any microsoft websites or my account & email. 

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    7 years ago

    If Hughesnet had blocked them, none of us would be able to access them.  I just accessed my Microsoft account and other Microsoft websites without a problem.  It's probably something else that's affecting you, but I'm sure the mods will be able to sort this out for you. 

     

    TANatPATS wrote:

    I can not access any microsoft wesite.  I belive Hughesnet has blocked them PLEASE HELP!!  This is the 2nd time this has happened in 3 months, I can not acces any much needed document's in my microsoft accounts.

    ~PAT~