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Tony1Pass1's avatar
Tony1Pass1
Freshman
8 years ago

I connect to my D-Link wifi now but can't connect directly modem via cable

Hi, I have a Lenovo Windows 10 pretty new laptop. I recently had Tech support to get the laptop to connect to the D-Link wireless router. We succeeded in that but if I want to take off the router and...
modem
  • Tony1Pass1's avatar
    Tony1Pass1
    8 years ago

    Dear friends,

    I wish to thank you for your help. I typed up a response yesterday but do not see it in this thread now.
    Anyway, yesterday I clicked on the little up arrow on the right side of my task bar to open up the little box to show my internet connection. It only showed Wi-fi. But there is a line Troubleshoot or Network settings. Can't remember which one it was but I clicked on one and Windows 10 went to a larger box asking me if I wanted to fix a connection problem or add another way to get on the internet (sorry, can't remember the words). So I let it set me up. The first question was "do you want to connect by Wi-fi?" or something like that? and I said to dismiss that and go on. Then it set me up to connect through my modem. Cool! Now I can connect to either Wi-fi or just directly connected to the modem.
    In the future, if I have a similar problem I'll go directly to my Device Manager and enable the connection that way.
    Thanks to all of you who took your valuable time to help me. I really do appreciate it!

Tony1Pass1's avatar
Tony1Pass1
Freshman

Hi Liz,

If I power off the D-link wireless router and then try to go directly from the HughesNet modem tethered to my computer, (nothing connected to the wireless router) the computer does not see the modem and so does not connect to the internet. My only option now is to connect through the wireless router.
Tony

Liz's avatar
Liz
Moderator
8 years ago

Hi Tony,

 

For testing purposes, let's take the D-Link router out of the equation. Have your computer directly connected to the HughesNet modem like this:

 

Once connected, open up a browser on the connected computer and let me know if you browse to websites normally.

 

If you cannot access the internet, please visit 192.168.0.1 in your browser and let me know what the system status is.


Your cooperation, patience, and understanding are much appreciated.

 

  • Tony1Pass1's avatar
    Tony1Pass1
    Freshman
    8 years ago

    I hooked up the computer as the picture you supplied. No connection to the internet. I typed in 192.168.0.1 the address line and no connection to the internet.
    However, I have another, older laptop which I connected to the modem and it connected to the internet just fine.

    • wildcats198308's avatar
      wildcats198308
      Tutor
      8 years ago

      Have you made sure your Ethernet adapter has up to date drivers?  You can check this by Right clicking on start and go to Device Manager  under Network look for an adapter that says 10/100 (I believe that should be in the adapter name).  Click on it and go to Driver and click update... Also be sure there is not a yellow "!" Next to the adapter name. 

       

      Once you are certain your adapter is up to date and no issues be sure your adapter is not disabled.. To check you can right click on Start and go to Network Connections. Be sure Ethernet is showing and has not conflicts.  You can right click on Ethernet and be sure it is not disabled.   You also can run Troubleshooting on the adapter by Right clicking and going to Diagnose...   Troubleshooting should detect if the adapter is disabled and automatically turn it of... 

       

      Hope this information is helpful and you figure out the problem.  

      • Tony1Pass1's avatar
        Tony1Pass1
        Freshman
        8 years ago


        Attached is a picture of my Device Manager. I don't see anything in there for Ethernet Adapter.
        The Hughesnet tech had me do all kinds of things like go to cdmi and whatever else to try to get my wireless to connect to my d-link wireless.
        I don't know if there was an Ethernet Adapter in the Device Manager prior to his help. I just know that prior to his help I was able to get on the internet

        by attaching the cable direct from my Hughesnet modem to my port on my laptop. Is there a way to get Ethernet Adapter back in the Control Panel without taking 

        the laptop to a store to get it repaired?
        Thanks for your invaluable help!
        Tony