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Tony1Pass1's avatar
Tony1Pass1
Freshman
8 years ago

I connect to my D-Link wifi now but can't connect directly modem via cable

Hi, I have a Lenovo Windows 10 pretty new laptop. I recently had Tech support to get the laptop to connect to the D-Link wireless router. We succeeded in that but if I want to take off the router and...
modem
  • Tony1Pass1's avatar
    Tony1Pass1
    8 years ago

    Dear friends,

    I wish to thank you for your help. I typed up a response yesterday but do not see it in this thread now.
    Anyway, yesterday I clicked on the little up arrow on the right side of my task bar to open up the little box to show my internet connection. It only showed Wi-fi. But there is a line Troubleshoot or Network settings. Can't remember which one it was but I clicked on one and Windows 10 went to a larger box asking me if I wanted to fix a connection problem or add another way to get on the internet (sorry, can't remember the words). So I let it set me up. The first question was "do you want to connect by Wi-fi?" or something like that? and I said to dismiss that and go on. Then it set me up to connect through my modem. Cool! Now I can connect to either Wi-fi or just directly connected to the modem.
    In the future, if I have a similar problem I'll go directly to my Device Manager and enable the connection that way.
    Thanks to all of you who took your valuable time to help me. I really do appreciate it!

GabeU's avatar
GabeU
Distinguished Professor IV
8 years ago

Tony1Pass1

 

To see if it's a problem with the laptop itself, specifically the network card, try connecting the laptop to one of the router's LAN ports with a LAN cable when the router is connectd to the modem with a LAN cable.  Basically use the router, but the landline part, not the wireless part.  It would also be advisable to disconnect the Wi-Fi connection to the router in the laptop so it's ONLY trying to connect via the LAN cable.  If it still doesn't work, there's almost assuredly something going on with the network card in the laptop, whether an actual physical problem, a driver problem or its settings.  Once it's definitely narrowed to that, we may be able to go from there to figure this out.  

 

We know the router connects to the modem and works properly, as is evidenced by the laptop connecting to it wirelessly and working properly, so connecting to it with the LAN cable might tell us something.   

 

Has the laptop ever connected to anything with the LAN cable before, or is this your first attempt at doing so?  

 

You might also want to try a different LAN cable if you have one available.  They can and do break.

  

  • Tony1Pass1's avatar
    Tony1Pass1
    Freshman
    8 years ago

    Gabu,
    Sorry for me being such a dork, but if I go to the bottom right of my Windows 10 laptop and access the Wireless thingy, I don't see where to turn it off.
    Also, I went through the WAN stuff in the Device Manager and tried updating them via accessing the internet and it came back with the driver is up to date.

    • Matt_Is_My_Name's avatar
      Matt_Is_My_Name
      Sophomore
      8 years ago

      I typed out a long reply yesterday with a possible solution to your issue, but apparently when I did an edit it disappeared!

       

      Try for the simple solution first. Click start and type ncpa.cpl (this is a shortcut to the network connections. You can also get to it through the 'Change adapter settings' in the network & internet settings.)

       

      Make sure your ethernet connection is not greyed out. If it is, right click on it and hit enable. That should be the simple soution to your problem.

       

      I have had an issue identical to this, and my proven way of fixing it is a long process to type out. So if your connection isn't disabled I will type it out for you!