Forum Discussion

pmtroutok's avatar
pmtroutok
New Poster
7 years ago

I haven’t had internet all day.

Transit /receive / system lights are all off. What’s going on? It’s a little cloudy but direct tv which is usually bad about clouds is working fine
modem
  • Jay's avatar
    Jay
    7 years ago

    pmtroutok, 

     

    Looks like we need to replace the modem and the ODU. I have scheduled a technician to visit the site, make any necessary replacements, and check the wiring. Your Dispatch is currently scheduled for Friday, Sep 28, 2018 between 08:00 AM-11:00 AM. If you need to reschedule the visit, please call us at 866-347-3292.

     

    Thank you,

     

    Jay

pmtroutok's avatar
pmtroutok
New Poster
Echo star-xvii
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GabeU's avatar
GabeU
Distinguished Professor IV
7 years ago

pmtroutok

 

Your gateway is in Tucson, AZ.  However, I don't see any weather to speak of in Tucson, so it's not that.  

 

The only other thing I can suggest that you yourself can check is to make sure that the coax connector at the back of the modem is finger tight.  It doesn't need to be any tighter than this, but it shouldn't be loose.  You may want to also make sure that the power plug is pushed all the way into the back of the modem.  Don't remove it and reinstert it, as it's very delicate and contains a lot of separate pins.  Just make sure that it's pushed in as far as it can go.    

 

Unfortunately, with the reps for this community being off on the weekends, you're probably going to need to call customer support.  Their number is 866-347-3292.  

 

Sorry I couldn't be of any real help.  :(  Others may have a few ideas, but it's likely that the issue you're seeing will have to be helped by a rep.  

 

Good luck.  

  • debbie.jean.bro's avatar
    debbie.jean.bro
    Advanced Tutor
    7 years ago

    Hi pmtroutok,

     

    The moderators of the site will be back in the office on Monday, and they will look into this for you. They are much, much more helpful than the phone representatives. If you can, I'd advise waiting until Monday and not wasting your time on the phone on hold waiting for a customer service representative who will likely not be that helpful.

     

    Sincerely,

    Debbie