Forum Discussion

ryry117's avatar
ryry117
Sophomore
7 years ago

I need to get in contact with Hughesnet about data loss. One day into my data cycle and data is gone

So this has happened three months in a row now. I'm in a computer field so i don't want to waste time with all the "Well are you sure you know what is using internet." because I am. The answer is the...
Data
Data Management
Hughesnet
loss for no reason
rep
  • Brooke's avatar
    Brooke
    7 years ago

    Right now I currently don't have any logs, since it looks like there aren't any devices connected to produce data usage activity. This could be simply you're not on the site and no one's using the service at this time. What I am able to see is the amount of data still remaining on the cycle, which currently shows me about 22 GB. I refreshed every couple of minutes to see if it shows any activity, but there was no change.

     

    Seems like everything's in order based on your screenshots, that's great! There is a chance that the marginal alignment may have been causing packet loss which would show an increase of ghost data usage. I reviewed your account in the past to see if our logs showed any packet loss, and I did see between July and August is when this started. With that alignment being fixed, I would say that it's possible it fixed itself. 

     

    -Brooke

ryry117's avatar
ryry117
Sophomore
Brooke wrote:

Hello ryry117, thanks for posting! I was able to locate and review your account. The first thing that caught my eye is that our logs show there has been 197 GB used within the past two days. Based on connection time, it looks like the only device that could be associated to that data is listed in the modem as "Ryan". Do you know what device that might be? 

-Brooke

Brooke

 

Hi Brooke, thanks for the response!

 

Uh, yes, actually I do know what that device is... That is my main desktop computer that remains off when I am away. It normally remains off for a week at a time when I am away. I know it was off last week because when I arrived on Friday I had to turn it on. And I'm sure it is not turning itself on for updates and then turning back off, and it's not just in sleep mode or anything like that. It is a shutdown Windows 10 machine with automatic updates off.

 

GabeU wrote:

I don't even know how that's possible.  Even if someone had the 50/50 plan, and they started from scratch, the other 97GB would still take a little over 77 hours at the top FAP speed of 3Mbps.  

 

Plus, the OP has the 30/50 plan, and they're apparently already out of data.  But, even if it had just rolled over, it still doesn't make sense.  I just don't get it.  

 

The only way I can see it is a LOT of data tokens.  

 

GabeU

 

Thanks for the input, Gabe.

 

I mean, like you said, we have the 30/50 plan. To me a number like 197GB seems sporradic. And that amount of data in 2 days when we have a normal download speed of 2.5mb when out of FAP when we're lucky. I have a network background but I have to give the benefit of the doubt that I don't know how Hughesnet's internal system works so maybe this isn't a glitch somewhere on their end...but yeah.

 

And no, we don't buy tokens. As long as I eventually get it fixed and since I'm not there all the time the constant FAP for now is tolerable but I know the problem isn't on our end so I'm not spending a cent on more data just for it to obliterate itself.

 

Not sure where we go from here but I thank you for this and future help brooke. Looking forward to whatever we try next to get this fixed. Like I said I'll be back out there on the 31st and can perform that data loss test then if that will help.

Amanda's avatar
Amanda
Moderator
7 years ago

Hi~ Just wanted to jump in and say that on Windows 10 there is also a 'feature' where pending updates will turn on your computer to download or install even if you shut it down. I believe you have to turn the auto-login off from the sign-in settings to stop this. I'll find out specifics unless someone beats me to it.

 

Amanda