Forum Discussion

EricS's avatar
EricS
Freshman
3 years ago

Inactive devices use bandwidth on the satellite link?

FALSE! We need a manager to correct this immediately because it doesn't even make sense and is making HughesNet look inept.   Tech service tech said, "ok all of them are connected and our modem div...
Performance
  • EricS's avatar
    EricS
    3 years ago

    I'm finally back to 2700 KBPS today!  So whatever the technicians did on the back end, that was the problem.  Nothing on the user end.  If someone returned to work and flipped the correct switch, thank you, but if we could idenfity this problem, I wouldn't have had to wait for a month to identify it.  All the above misinformation was no help.  Only the back end technician flipping the switch helped.  Case closed.

GabeU's avatar
GabeU
Distinguished Professor IV
3 years ago

When multiple devices are connected, and more than one device is actively using bandwidth, that bandwidth will be divided, though not necessarily evenly.  Disconnecting devices is a troubleshooting step.

 

Keep in mind that there is no level of speed guaranteed, including while in FAP.

 

Hopefully a rep will be able to offer some help or provide some suggestions.