Forum Discussion
Inactive devices use bandwidth on the satellite link?
I'm finally back to 2700 KBPS today! So whatever the technicians did on the back end, that was the problem. Nothing on the user end. If someone returned to work and flipped the correct switch, thank you, but if we could idenfity this problem, I wouldn't have had to wait for a month to identify it. All the above misinformation was no help. Only the back end technician flipping the switch helped. Case closed.
Thanks, GabeU. I know you're trying to help. But I'm no closer to a solution. If the company thinks that 350ish KBPS is reasonable, they should have told me that. Suffice it to say, I will never go through the step of disconnecting devices again because I'm convinced that had nothing to do with it. Also, all I ask is that there's a second tier of service rep who can give me a second opinion. This slow speed could be by design, or it could be that a technician forgot to return the system to normal status. I'd hate for it to be the latter because I've had to work with 350ish KBPS for a week now. I've been a HN customer for quite a long time off and on, and I've never had to leave a comment before, so this one really got to me. Thanks again.
