Forum Discussion

EricS's avatar
EricS
Freshman
3 years ago

Inactive devices use bandwidth on the satellite link?

FALSE! We need a manager to correct this immediately because it doesn't even make sense and is making HughesNet look inept.   Tech service tech said, "ok all of them are connected and our modem div...
Performance
  • EricS's avatar
    EricS
    3 years ago

    I'm finally back to 2700 KBPS today!  So whatever the technicians did on the back end, that was the problem.  Nothing on the user end.  If someone returned to work and flipped the correct switch, thank you, but if we could idenfity this problem, I wouldn't have had to wait for a month to identify it.  All the above misinformation was no help.  Only the back end technician flipping the switch helped.  Case closed.

EricS's avatar
EricS
Freshman
3 years ago

Thanks, GabeU.  I know you're trying to help.  But I'm no closer to a solution.  If the company thinks that 350ish KBPS is reasonable, they should have told me that.  Suffice it to say, I will never go through the step of disconnecting devices again because I'm convinced that had nothing to do with it.  Also, all I ask is that there's a second tier of service rep who can give me a second opinion.  This slow speed could be by design, or it could be that a technician forgot to return the system to normal status.  I'd hate for it to be the latter because I've had to work with 350ish KBPS for a week now.  I've been a HN customer for quite a long time off and on, and I've never had to leave a comment before, so this one really got to me.  Thanks again.

  • romomagron's avatar
    romomagron
    New Member
    3 years ago

    EricS.  Thanks for the comments.  I was out of the house by 5:30 this morning and had inactivated all devices.  

    Between 5:30 and 8:00 am, we lost all our remaining Bonus Zone allowance.  It is also happening to our Service Plan at a slower rate.

     

    Interesting enough, this is the fourth time we have experienced this with the the final conclusion being we needed a new modem.  

     

    We had at one time had the attention of a second level support person, who seems to have disappeared.  I am more than upset with having low level support.

     

    As you, we have been a long time user.   

     

    We have heard that Gen 6 is on the horizon, but we have heard that for quite awhile.

    Starlink maybe a better option depending on your location.