Forum Discussion

EricS's avatar
EricS
Freshman
3 years ago

Inactive devices use bandwidth on the satellite link?

FALSE! We need a manager to correct this immediately because it doesn't even make sense and is making HughesNet look inept.   Tech service tech said, "ok all of them are connected and our modem div...
Performance
  • EricS's avatar
    EricS
    3 years ago

    I'm finally back to 2700 KBPS today!  So whatever the technicians did on the back end, that was the problem.  Nothing on the user end.  If someone returned to work and flipped the correct switch, thank you, but if we could idenfity this problem, I wouldn't have had to wait for a month to identify it.  All the above misinformation was no help.  Only the back end technician flipping the switch helped.  Case closed.

maratsade's avatar
maratsade
Distinguished Professor IV
3 years ago

"our modem divide the internet of 3 mbps to all those
device "

 

This is correct; the reps on this site have given out this information many times. 

Since performance and speed are not guaranteed (see the various disclaimers in the official documents), it's unlikely the mods will get involved with this. 

  • EricS's avatar
    EricS
    Freshman
    3 years ago

    It is not correct, and it makes no sense.  And, if you read my post, you'd see that I tested the theory and it made no difference.  You are spreading misinformation.

     

    I suspect the true answer is shrinkflation or packing more customers into the same bandwith.  Of course they will not post such an answer, but I can still complain about it.

     

    My speeds continue to be 350ish over the last several weeks.  There is no solution here, and I'm desperately trying to find another ISP.

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      3 years ago

      Yes, it is correct. The broadband is divided among devices. You may not believe it, but that doesn't make it incorrect.  I am not spreading any misinformation; only repeating what the HughesNet reps on this site have said, and what the techs have said. 

       

      EDIT: It's in the subscriber agreement as well: https://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm

       

      I hope you find another ISP soon.