Forum Discussion

EricS's avatar
EricS
Freshman
3 years ago

Inactive devices use bandwidth on the satellite link?

FALSE! We need a manager to correct this immediately because it doesn't even make sense and is making HughesNet look inept.   Tech service tech said, "ok all of them are connected and our modem div...
Performance
  • EricS's avatar
    EricS
    3 years ago

    I'm finally back to 2700 KBPS today!  So whatever the technicians did on the back end, that was the problem.  Nothing on the user end.  If someone returned to work and flipped the correct switch, thank you, but if we could idenfity this problem, I wouldn't have had to wait for a month to identify it.  All the above misinformation was no help.  Only the back end technician flipping the switch helped.  Case closed.

EricS's avatar
EricS
Freshman
3 years ago

I'm finally back to 2700 KBPS today!  So whatever the technicians did on the back end, that was the problem.  Nothing on the user end.  If someone returned to work and flipped the correct switch, thank you, but if we could idenfity this problem, I wouldn't have had to wait for a month to identify it.  All the above misinformation was no help.  Only the back end technician flipping the switch helped.  Case closed.