Hi,
Just going to close this thread since we've addressed your concerns via PM. Thank you for reaching out!
-Liz
Hello ecoalex2,
No, you do not need to cancel your account to upgrade to The new HughesNet.
Upgrading does require a technician to install your new equipment and repoint the dish, but you do not need a new dish. There is an upgrade cost for this visit.
The select plan is $74.99 before any taxes or other fees (such as the lease fee).
We will look into the concerns raised about the miscommunication from our Customer Care and sales representatives.
Thank you!
Jay
Jay, thanks for your reply.
You state-
The select plan is $74.99 before any taxes or other fees (such as the lease fee).
My questions are
* As a poster asked, why can new customer get a $25 savings for a new account and a free installation ?
* What does a service call to repoint the dish, and install the new modem cost?
* What is the additional cost of a modem lease?
* What are the additional fees, etc .
* Why can't a customer have their service cancelled , when the tech comes to repoint the dish, install the modem, and take the old modem , I would think you want the gen 5 modem returned.
Hello ecoalex2,
Please be on the lookout for a private message from us today. To answer your previous questions:
#1 - Existing customers can upgrade their current account to the new Hughesnet service by calling the regular support line. You do not need to cancel and create a new account.
#2 - Yes, since there is a new radio transmitter and modem which need to be installed, an installation would be required.
#3 - $79.99/mo without enrolling in ACH (autopay)
Additionally, the modem lease fee is $14.99 and when the technician comes on site to upgrade existing customers, they will take with them any old equipment that won't be needed.
Thanks,
Jay
Thanks Jay for your reply with the information I requested, I hope this helps others considering an upgrade to gen 6 .
Thanks for your message , I will reply soon .
Hi,
Just going to close this thread since we've addressed your concerns via PM. Thank you for reaching out!
-Liz
Question- does the gen 6 beam for subscribers have a greater capacity than gen5 had? There was a congestion problem with gen 5 in the evenings, this had noting to do with being in fap. Thanks
