Forum Discussion
Intermittent system state code 12.1.9 and 12.1.12
I have been getting system state codes 12.1.9 and 12.1.12 on and off for most of July. Seems to happen mostly at night - I notice it after we finish streaming for the evening. The weather in northe...
langehill460,
This appears to be your first post. Welcome to the Community! We're sorry to hear you've been experiencing service issues, and we'd love to help take a look into this. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.
https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584
Thanks,
Remy
Langehill460, I hope they were able to solve this for you. I have had this problem since installation in January. Transmit Error codes are now up to 20% of the time. Hughesnet has not provided a solution. A service tech has come out three times but has found nothing and says the problem is on Hughesnet side. I have been in contact with Remy since almost the beginning, he agrees the error rate is unacceptable but apparently has no clue why. Most recently they sent a Tech out as a "courtesy" but again he found no problems at the site and again blames Hughesnet. The speed test on the app is showing 15mbps download speed even though I have the Elite Service Plan.
Twfox52, sorry you are having unresolved problems. The Tech came out and replaced the dish, radio, and modem - in other words, everything but the cable. I am still getting the error code, BUT less often, does not seem to affect performance, and lasts for shorter time periods. The Tech suggested I upgrade to the new satellite as he felt it was faster, but not necessarily as a solution to the error code. Sorry I could not be of more help.
Thank you for replying. My problems started after I upgraded to the new satellite! I never had any problems (except slow speed) for 3 years, It started as soon as I upgraded this past January. They're telling me now my case has been "escalated". We'll see. Thanks again.
