Forum Discussion

langehill460's avatar
langehill460
New Poster
5 months ago

Intermittent system state code 12.1.9 and 12.1.12

I have been getting system state codes 12.1.9 and 12.1.12 on and off for most of July.  Seems to happen mostly at night - I notice it after we finish streaming for the evening.  The weather in northe...
System State Code 12.1.12
System State Code 12.1.9
  • Remy's avatar
    Remy
    5 months ago

    langehill460,

     

    This appears to be your first post. Welcome to the Community! We're sorry to hear you've been experiencing service issues, and we'd love to help take a look into this. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.

     

    https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584

     

    Thanks,

    Remy

langehill460's avatar
langehill460
New Poster

Twfox52, sorry you are having unresolved problems.  The Tech came out and replaced the dish, radio, and modem - in other words, everything but the cable.  I am still getting the error code, BUT less often, does not seem to affect performance, and lasts for shorter time periods.  The Tech suggested I upgrade to the new satellite as he felt it was faster, but not necessarily as a solution to the error code.  Sorry I could not be of more help.

Twfox52's avatar
Twfox52
New Poster
3 months ago

Thank you for replying. My problems started after I upgraded to the new satellite! I never had any problems (except slow speed) for 3 years, It started as soon as I  upgraded this past January. They're telling me now my case has been "escalated". We'll see. Thanks again.