Forum Discussion

olympicfarmer's avatar
olympicfarmer
Freshman
5 years ago

Is the system currently down?

Woke up to no system, transmit, or receive lights on the modem. Unplugged it for five minutes, plugged it back in- same thing.

The last time this happened turned out to be a system outage.

I can’t find any place on this website that simply states whether or not the system is up and running. Is this happening to anyone else or just me?

And don’t say it’s because it’s raining- we’ve have 3.8” since Thursday afternoon and the modem stayed lit and functioned throughout. Speeds remain terrible as always, but it was at least functioning.
modem lights
Outage
  • Liz's avatar
    Liz
    5 years ago

    Good morning olympicfarmer,

     

    Thanks for posting and providing all this information, it helps. I just ran diagnostics and despite the weather at your gateway being fine, I'm unable to communicate with your modem. Let's replace it and see if we can get you back online. I'm shipping you a complimentary modem, please expect it in a few days. Here are instructions on how to replace your modem.  You can use the box in which the new modem arrives to return the old one; there's a return label in the outer pouch.

     

  • olympicfarmer's avatar
    olympicfarmer
    5 years ago

    I owe you a very big "Thank You"

     

    The modem arrived today, so we are back up and running.  It set itself up automatically, and appears to be working just fine.

     

    My wife sincerely appreciates having our connection back for Xmas.  I hope you enjoy a wondeful holiday.  

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    The system's working for me.  You may need to call/chat with customer service to see what's going on. 

     

     

    olympicfarmer wrote:
    Woke up to no system, transmit, or receive lights on the modem. Unplugged it for five minutes, plugged it back in- same thing.

    The last time this happened turned out to be a system outage.

    I can’t find any place on this website that simply states whether or not the system is up and running. Is this happening to anyone else or just me?

    • olympicfarmer's avatar
      olympicfarmer
      Freshman
      5 years ago
      Thanks. In my experience I get a faster response from the community than from the customer service line! And it’s Saturday, so I have low hopes.
      But I’ll give them a call, thanks!
      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        5 years ago

        I would recomment the chat, at least to find out if there's an outage.  The mods here will be able to run remote diagnostics on Monday for you, but for now, you could at least see whether there's any kind of outage in your area.   

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    5 years ago

    olympicfarmer 

     

    If the outage is still happening...

     

    Preferably with a LAN cable connected device, can you get to this modem page?  If so...

     

    1.  What do you see listed for a State Code in the System Summary box near the top of the page. 

     

    2.  What do you see listed for the Satellite Receive Signal Strength in the WAN Info box on the bottom left of the page?

    • olympicfarmer's avatar
      olympicfarmer
      Freshman
      5 years ago
      Thanks for your suggestion. I’ve plugged in an Ethernet cable to a laptop, and tried going to 192.168.0.1 but the page says “this site can’t be reached” and “192.168.0.1 refused to connect”

      Is there a different address to type in to get to the modem itself?

      Thanks in advance.
      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        5 years ago

        olympicfarmer 

         

        Unfortunately, that does go to the modem itself.  But, there is another way that you may be able to get the page with the info.

         

        Try either http://www.systemcontrolcenter.com/ or http://192.168.0.1/#!/usage.  If either one of those work, click on System Status at the top of the page to go to the page with the info.  

         

        If you normally connect to the modem via WiFi, you can try that too.  The LAN cable connection is usually requested due to it being the most basic, direct access, but you can still try the other.  

         

        If you still can't access the modem pages, try power cycling the HughesNet modem.  To do so, unplug the modem at either the wall outlet or the power pack, wait for at least thirty seconds, then plug it back in.  Then wait five minutes for the modem to be as fully back up as it can be under the circumstances, then try to access the modem page again.  

         

        In reality, it's even possible that the power cycle will fix the problem and you'll have access again, but chances are it won't.