Forum Discussion

Adrian1's avatar
Adrian1
Freshman
7 years ago

Internet not working, please help.

I really hope im doing this right and putting this in the right place. We are having trouble with our internet not working and are getting very frustrated. Ive read some posts on here in the past and ...
  • Brooke's avatar
    Brooke
    7 years ago

    Hello Adrian1, welcome to the Community and thank you for reaching out! You've come to the right place and the information you provided thus far has been helpful for me. I pulled up your account and ran a diagnostic and see a bad alignment with the dish, but the error code you're receiving could also be related to a modem problem. To address your concerns, I've dispatched a technician to replace your modem and radio, and to re-point your dish. 

     

    The technicians have a busy schedule right now with the holidays, so I was not able to put you into a specific time slot. You will receive a call to the number we have on your account from a technician to schedule your appointment. To accommodate this, I've placed two weeks worth of credit onto your next bill. 

     

    I hope this takes care of everything!

    -Brooke

Adrian1's avatar
Adrian1
Freshman
Thank you for letting me know. Everything is still hooked up. I left it that way just in case it decided to start working again.
Adrian1's avatar
Adrian1
Freshman
7 years ago
It is now working very slowly and has a new state code. 24.1.1-- download throttled. Satellite recieve signal strength is 68. It is a clear blue sky outside.
  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    7 years ago

    That state code means you've exceeded your data allowance and your speed will be throttled until your data resets. 

     

    Edit: check http://192.168.0.1/ -- this will tell you if you're out of data.  

    • Adrian1's avatar
      Adrian1
      Freshman
      7 years ago
      Oh ok. Yeah we run out of data pretty fast. Its back to not working again half blue sky and half light clouds. State code reads 12.7.2--A transmit problem has occurred. And the strength is at 61.
      • MarkJFine's avatar
        MarkJFine
        Professor
        7 years ago

        The strength may not necessarily be a problem with your link to the satellite, which could feasibly be an alignment problem. It could also mean a poor link from the satellite to the ground station as well.

         

        What is the number to the right of Data IPGW when you go to this page? Should be something like "J2xxxyyyHNSIGWzzzz". Mainly interested in the xxxyyy part.

         

        I should also add that you could be running out of data quicker than normal when there are connection issues because you're forcing the system to resend failed packets. If you're having to resend on every packet, you're essentially using at least twice the data that you should be.