Forum Discussion

coachguy's avatar
coachguy
Freshman
8 years ago

Is Gen 5 service available on Echostar 17?

Hi,  Current Gen4 user and would like to upgrade to Gen 5 service.  My current dish is pointed at Echostar 17 with a clear line of sight. However I do not believe I have a clear line of sight to Ec...
Performance
  • Liz's avatar
    Liz
    8 years ago

    Good morning coachguy,

     

    I'm glad you found the community, thank you for posting. Good question-- I checked with our installation department, looks like you can go ahead and upgrade to Gen 5. If the tech definitely can't get line of sight to EchoStar 19, then you can stay on EchoStar 17, and still get that 30 GB Gen 5 plan. 

     

    Hope that helps!

     

C0RR0SIVE's avatar
C0RR0SIVE
Associate Professor

Hrm, only Amanda or Liz will be able to answer that for you...  They might be able to generate a sales order that keeps you on ES-17...?  

Liz's avatar
Liz
Moderator
8 years ago

Good morning coachguy,

 

I'm glad you found the community, thank you for posting. Good question-- I checked with our installation department, looks like you can go ahead and upgrade to Gen 5. If the tech definitely can't get line of sight to EchoStar 19, then you can stay on EchoStar 17, and still get that 30 GB Gen 5 plan. 

 

Hope that helps!