Forum Discussion

r0ttie1's avatar
r0ttie1
Sophomore
5 years ago
Solved

Let me try again

I have had HughesNet since just after Gen5.  The issue as I see it is out if the open. In your welcome to the Community "we have prioritized Cloud-based business applications. We have also prioritize...
Performance
  • Damian's avatar
    Damian
    5 years ago

    r0ttie1,

     

    Thank you for posting again. It appears you called in today to have this issue resolved. After you spoke with the advanced technical support department, you expressed that your issue was no longer being experienced. I also see that they were able to apply a monthly discount to your account as compensation. I am glad this was the outcome of this situation. If you have any other questions, please reach out anytime.  

     

    -Damian 

GabeU's avatar
GabeU
Distinguished Professor IV
5 years ago

r0ttie1 

 

Though each test may very well take a while, especially if your speed is very low, please be sure to be use the manual 25MB test size for download tests and the manual 4MB test size for upload tests.  Please do not use the automatic testing.  The reps need the tests to be run with those set sizes in order to get an accurate speed measurement.  

 

https://testmy.net/quickstats/r0ttie1

  • r0ttie1's avatar
    r0ttie1
    Sophomore
    5 years ago

    I ran multiple 25 meg tests after your suggestion.

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      5 years ago

      r0ttie1 

       

      There's definitely a significant problem, as your speed should be nowhere near that low.  Hopefully one of the reps will reply tomorrow to help you.  

       

      Liz Damian 

      • r0ttie1's avatar
        r0ttie1
        Sophomore
        5 years ago

        My last 25meg download stalled out at 77% 19meg.

    • Damian's avatar
      Damian
      Moderator
      5 years ago

      r0ttie1,

       

      Thank you for posting again. It appears you called in today to have this issue resolved. After you spoke with the advanced technical support department, you expressed that your issue was no longer being experienced. I also see that they were able to apply a monthly discount to your account as compensation. I am glad this was the outcome of this situation. If you have any other questions, please reach out anytime.  

       

      -Damian 

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