jcarrawrote:
For months I have been experiencing the same issues you have mentioned. When I first switched from Gen4 to Gen5 the speed was greatly improved but now it has slowed to a crawl. I was also told to use myinternet.net for the speed test and of course it stated 33.6 Mbps but when I used the Hughesnet speed test I was getting .76 Mbps DOWNLOAD which was less than the 2.36 Mbps UPLOAD speed. I requested a tech to check my home installation and was told it would cost me. To say I'm completely frustrated is putting it mildly. What am I paying for? I have tweaked both of my pc's the best way I could and still no results (driver updates, etc). I even went to PCmatic to see if I could improve the performance to no avail. Both pc's are not ancient to say the least. I even bought my wife a new Dell and still the performance curse still follow us. Today my case was finally sent to the next level of support (up to 5 days to respond). I can hardly wait!
Don't know where you are located and if we run off the same beam, etc, and I don't really care to try and understand all of that, but apparently there are some that are more problematic than others, or so it appears.
Overall I had faster speeds on Gen4 toward the end, or so it appeared. I'm learning that the speed tests aren't really a lot of help as I can test high but not be able to watch a short low quality video, and then the reverse will be true. Too many variables I suppose, nature of the beast. Frustrating, though, to be sure.
I will say that so far Liz has been helpful and is monitoring my situation. I'm sure they are quite busy and probably can only do so much. I guess maybe patience is the key.
When I did the Hughes speed test it almost consistently showed much higher speeds than the testmy.net and it was pretty clear I wasn't running at that, at least by performance standards in actual use.
tI may be that my inital modem/router that was installed wasn't working properly, as when the tech got here it would not broadcast any wifi signals. He replaced it and it still took a couple of days maybe for my speeds to come up. I lucked out in that I called the company that did my installation which was just a week or so after and he assured me that it should not be having these issues, so he got the okay to send someone back out the next day. That's when everything was checked out and then the modem replaced.
I agree that it's terribly frustrating and I don't think we as customers should have to do so much work and spend so much time to get half or more of what we were promised. Doesn't look like much can be done as far as that goes, but my advice at this point would be to stick with this help forum, in contact with Liz or Amanda and see what they can do. Hopefully it won't take too much more time to figure something out and arrive at an agreeable solution. Satellite broadband is just glitchy and annoying, in my experience, but for those of us with no other choices it is what it is. I do think companies need to be a bit more judicial in what they promise and advertise and what they deliver, even if it means to undersubscribe rather than over. Just my two cents+ worth.
