Forum Discussion

cmcorrigan's avatar
cmcorrigan
Freshman
3 years ago

Modem failed - need a new one

My modem has died. No lights on.  I have been through all the diagnostics, the outlet is good, etc.  How do I get a new one?  Is there a 3rd party modem that will work as a replacement?  Thanks.
  • Liz's avatar
    Liz
    3 years ago

    Good morning cmcorrigan,

     

    Just following up on your site visit- glad to see it was completed and that you're back online! Feel free to drop by the community again if you have any other concerns.

     

    Thanks,

    Liz

Liz's avatar
Liz
Moderator

Hi cmcorrigan,
 

Thank you for reaching out, I'll send you another modem. Please expect the replacement soon; you can use its box to return the old modem. For your convenience, the return label is included in the outer pouch. 
 

Let me know how the new modem works out for you!

 

Thanks,

Liz

 

cmcorrigan's avatar
cmcorrigan
Freshman
3 years ago

Great, thanks.  The service address is the best one for non-USPS shipping.