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Hunter74083's avatar
Hunter74083
Freshman
7 years ago
Solved

Modem Lights go off HT2000W-System, Transmit & Lan

   Every thing stops when lights go out. Dont know when they will do it. Wrote tech sup, asked to get call back by 5pm friday, recieved the following Thursday. So hard to get ahold of them. Ready to ...
Modem OFF too much
Performance
Hardy's avatar
Hardy
Moderator
7 years ago
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Hello Hunter74083,

 

 I see it's your first post here, so welcome to the community! I am sorry to hear about your frustration with slow speeds. After running some diagnostics, I did find that we need to get a tech out to you. I have set you up for Monday Aug. 13th between 11:00 AM and 2:00 PM. If this date  or time does not work for you, you can call 1 866 347 3292 and reference case ID # 114391568 to reschedule a better time for you. If you have any further questions please ask! Thanks!

*Felicia*

Hunter74083's avatar
Hunter74083
Freshman
7 years ago
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Thank you very much Felicia. System is running like it should now.  Tech knew his systems. Thank you again..

  • Hardy's avatar
    Hardy
    Moderator
    7 years ago
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    Hunter74083,

    You are very welcome! Glad to hear you're up and running again.

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Lights go off HT2000W-System, Transmit & Lan","id":"message:103294","revisionNum":1,"repliesCount":17,"author":{"__ref":"User:user:56808"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:103294"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:103294"},"body@stripHtml({\"truncateLength\":200})":"    Every thing stops when lights go out. Dont know when they will do it. Wrote tech sup, asked to get call back by 5pm friday, recieved the following Thursday. So hard to get ahold of them. Ready to ...","body@stringLength":"319","rawBody":"

   Every thing stops when lights go out. Dont know when they will do it. Wrote tech sup, asked to get call back by 5pm friday, recieved the following Thursday. So hard to get ahold of them. Ready to box it up and change providers. So tired of slow speeds and not on when you want to use it.-Echostar 19

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Thank you very much Felicia. System is running like it should now.  Tech knew his systems. Thank you again..

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Thank you very much Felicia. System is running like it should now.  Tech knew his systems. Thank you again..

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Hello Hunter74083,

\n\n

 

\n\n

 I see it's your first post here, so welcome to the community! I am sorry to hear about your frustration with slow speeds. After running some diagnostics, I did find that we need to get a tech out to you. I have set you up for Monday Aug. 13th between 11:00 AM and 2:00 PM. If this date  or time does not work for you, you can call 1 866 347 3292 and reference case ID # 114391568 to reschedule a better time for you. If you have any further questions please ask! Thanks!

\n\n

*Felicia*

","body@stringLength":"548","rawBody":"

Hello Hunter74083,

\n\n

 

\n\n

 I see it's your first post here, so welcome to the community! I am sorry to hear about your frustration with slow speeds. After running some diagnostics, I did find that we need to get a tech out to you. I have set you up for Monday Aug. 13th between 11:00 AM and 2:00 PM. If this date  or time does not work for you, you can call 1 866 347 3292 and reference case ID # 114391568 to reschedule a better time for you. If you have any further questions please ask! Thanks!

\n\n

*Felicia*

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Hunter74083,

\n\n

You are very welcome! Glad to hear you're up and running again.

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Hunter74083,

\n\n

You are very welcome! Glad to hear you're up and running again.

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