Forum Discussion

Ken2's avatar
Ken2
New Poster
6 years ago

Modem no lights

I just got home and seen no internet on my devices. So I check the modem and nothing, no lights at all. I tried unplugging it and still nothing happened. Is there any thing else I could try?
  • Amanda's avatar
    Amanda
    6 years ago

    Hi Ken, 

    I see that our support team has already shipped you a replacement modem. Please let us know here if the replacement does not resolve the issue.

     

    Thanks,

    Amanda

GabeU's avatar
GabeU
Distinguished Professor IV
6 years ago

Ken2 

 

If the problem still exists, while using a device that is connected to the HughesNet modem via LAN cable, what do you see for a State Code on this page?  It will be in the System Summary box near the top of the page.  Also, what's showing for your Satellite Receive Signal Strength in the WAN Info box on the bottom left?