Forum Discussion

OhioDarin's avatar
OhioDarin
Freshman
7 years ago

Modem Not Working

My modem does not appear to be working.  The only lights that come on are the power light and the WIFI light.  I tried resetting multiple times.  

 

When trying to access the modem via 192.168.0.1 I get "Server Not Found"

 

When trying to access the modem via WIFI 192.168.42.1 it appears to connect but I do not know the admin password.

 

We had a power outage this AM and it's been out since then.  No lightning  - just a line down on the street.

 

Any help is appreciated

 

 

 

  • Liz's avatar
    Liz
    7 years ago

    Hi OhioDarin,

     

      I'm glad you found the community, thank you for posting. Sounds like you could use another modem, I can't reach out to your site either to run diagnostics. I'll have a new modem shipped to you; you can use the box it comes in to return your old modem. There should be a prepaid shipping label in the outer pouch.

     

    Let us know how the new modem works out for you.

     

     

  • GW's avatar
    GW
    Advanced Tutor
    7 years ago

    Try admin for the password. I think that's the default.

    • OhioDarin's avatar
      OhioDarin
      Freshman
      7 years ago

      That is correct. I found it in another thread.  It lets me into WIFI settings but doesn't connect to satellite control center.  Thinking this modem may have gotten a bad update or is toast.

      • Liz's avatar
        Liz
        Moderator
        7 years ago

        Hi OhioDarin,

         

          I'm glad you found the community, thank you for posting. Sounds like you could use another modem, I can't reach out to your site either to run diagnostics. I'll have a new modem shipped to you; you can use the box it comes in to return your old modem. There should be a prepaid shipping label in the outer pouch.

         

        Let us know how the new modem works out for you.

         

         

  • dzfire's avatar
    dzfire
    Sophomore
    7 years ago
    Same issue happened to me last night, no power outage though.
    • OhioDarin's avatar
      OhioDarin
      Freshman
      7 years ago

      Ours could have happened last night.  Can't say that the outage was the cause. Just not working today.