Forum Discussion

OhioDarin's avatar
OhioDarin
Freshman
7 years ago

Modem Not Working

My modem does not appear to be working.  The only lights that come on are the power light and the WIFI light.  I tried resetting multiple times.     When trying to access the modem via 192.168.0.1 ...
  • Liz's avatar
    Liz
    7 years ago

    Hi OhioDarin,

     

      I'm glad you found the community, thank you for posting. Sounds like you could use another modem, I can't reach out to your site either to run diagnostics. I'll have a new modem shipped to you; you can use the box it comes in to return your old modem. There should be a prepaid shipping label in the outer pouch.

     

    Let us know how the new modem works out for you.

     

     

GW's avatar
GW
Advanced Tutor
7 years ago

Try admin for the password. I think that's the default.

  • OhioDarin's avatar
    OhioDarin
    Freshman
    7 years ago

    That is correct. I found it in another thread.  It lets me into WIFI settings but doesn't connect to satellite control center.  Thinking this modem may have gotten a bad update or is toast.

    • Liz's avatar
      Liz
      Moderator
      7 years ago

      Hi OhioDarin,

       

        I'm glad you found the community, thank you for posting. Sounds like you could use another modem, I can't reach out to your site either to run diagnostics. I'll have a new modem shipped to you; you can use the box it comes in to return your old modem. There should be a prepaid shipping label in the outer pouch.

       

      Let us know how the new modem works out for you.

       

       

      • dzfire's avatar
        dzfire
        Sophomore
        7 years ago
        Glad you got yours squared away. Still waiting for my Mod to come back with a similar reply :)