Forum Discussion

tedpearson's avatar
tedpearson
New Poster
4 years ago

Modem only has power and WiFi light

Hello, I have the HT2000W modem/wifi, The other day out of no where only the power and wifi lights are on and nothing else. We've unplugged it, left it off for a while, re plugged it back in with no ...
  • Liz's avatar
    Liz
    4 years ago

    Good morning tedpearson,

     

    I'm glad you found the community, thank you for posting. I pulled up your account to investigate and am happy to see that you've already been helped by us over the phone and are expecting a tech visit this Wednesday to address your concern. I hope that goes well for you, please don't hesitate to reach out to us if you have any other questions!

     

    -Liz

Liz's avatar
Liz
Moderator
4 years ago

Good morning tedpearson,

 

I'm glad you found the community, thank you for posting. I pulled up your account to investigate and am happy to see that you've already been helped by us over the phone and are expecting a tech visit this Wednesday to address your concern. I hope that goes well for you, please don't hesitate to reach out to us if you have any other questions!

 

-Liz

  • tedpearson's avatar
    tedpearson
    New Poster
    4 years ago

    Thanks Liz, 👍 You have been helpful (as always) I am looking forward to have data streaming soon. Have a great day. 😁

    • Liz's avatar
      Liz
      Moderator
      4 years ago

      Thank you, you too! :)

       

      -Liz