Forum Discussion

Regeone's avatar
Regeone
New Poster
5 years ago

Modem/Router keeps rebooting

Since last night, our Internet is repeatedly going down.  It will stop working for several minutes, then the modem will reboot, then it will work for a little while (maybe several minutes), then it s...
  • Liz's avatar
    Liz
    5 years ago

    Hi Regeone,

     

      I see it's your first post here, so welcome to the community! Thank you for describing what's happening. To address your concerns I pulled up your account and sent a command to your modem. Please let me know if the constant rebooting persists.

     

      Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

     

GabeU's avatar
GabeU
Distinguished Professor IV
5 years ago
Regeone wrote: 

Is this a problem I can troubleshoot myself, since it looks like I'm not going to be able to get any help from HughesNet for the foreseeable future?  My daughter and I are quarantined and have no other source of Internet, and we both need it for school and work.  Same for phone service.

You'll need a rep to help.  When they get a chance, they will reply to start the process of getting you the help you need.  It can take up to a day for them to reply, but hopefully they will reply soon.  

 

Liz Damian