Forum Discussion

Regeone's avatar
Regeone
New Poster
5 years ago

Modem/Router keeps rebooting

Since last night, our Internet is repeatedly going down.  It will stop working for several minutes, then the modem will reboot, then it will work for a little while (maybe several minutes), then it s...
  • Liz's avatar
    Liz
    5 years ago

    Hi Regeone,

     

      I see it's your first post here, so welcome to the community! Thank you for describing what's happening. To address your concerns I pulled up your account and sent a command to your modem. Please let me know if the constant rebooting persists.

     

      Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

     

Liz's avatar
Liz
Moderator
5 years ago

Hi Regeone,

 

  I see it's your first post here, so welcome to the community! Thank you for describing what's happening. To address your concerns I pulled up your account and sent a command to your modem. Please let me know if the constant rebooting persists.

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

 

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Good morning Regeone,

     

    Just following up on your site, I ran diagnostics on the HughesNet equipment and I haven't seen any unusual reboots in nearly a week. Looking good from my end! I'll go ahead and close this thread, but if you have any other concerns, feel free to start a new one.

     

    Thanks,

    Liz

     

    • Regeone's avatar
      Regeone
      New Poster
      5 years ago

      Thanks, Liz.  The cycling/rebooting started tapering off the next day, less each day and it hasn't happened for a couple days now.  Still have no idea what caused the behavior.  Maybe it had something to do with the incredibly low bandwidth we've experienced lately (generally 120-180kbps download speed at my location)?  Thanks again for your help -- Chris

      • MarkJFine's avatar
        MarkJFine
        Professor
        5 years ago

        Just curious: Is the modem using a power strip, surge protector, or uninterruptible power supply? Or, is it plugged directly into the wall socket?