Forum Discussion

Regeone's avatar
Regeone
New Poster
5 years ago

Modem/Router keeps rebooting

Since last night, our Internet is repeatedly going down.  It will stop working for several minutes, then the modem will reboot, then it will work for a little while (maybe several minutes), then it s...
  • Liz's avatar
    Liz
    5 years ago

    Hi Regeone,

     

      I see it's your first post here, so welcome to the community! Thank you for describing what's happening. To address your concerns I pulled up your account and sent a command to your modem. Please let me know if the constant rebooting persists.

     

      Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

     

Liz's avatar
Liz
Moderator

Hi Regeone,

 

  I see it's your first post here, so welcome to the community! Thank you for describing what's happening. To address your concerns I pulled up your account and sent a command to your modem. Please let me know if the constant rebooting persists.

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

 

Liz's avatar
Liz
Moderator
5 years ago

Good morning Regeone,

 

Just following up on your site, I ran diagnostics on the HughesNet equipment and I haven't seen any unusual reboots in nearly a week. Looking good from my end! I'll go ahead and close this thread, but if you have any other concerns, feel free to start a new one.

 

Thanks,

Liz

 

  • Regeone's avatar
    Regeone
    New Poster
    5 years ago

    Thanks, Liz.  The cycling/rebooting started tapering off the next day, less each day and it hasn't happened for a couple days now.  Still have no idea what caused the behavior.  Maybe it had something to do with the incredibly low bandwidth we've experienced lately (generally 120-180kbps download speed at my location)?  Thanks again for your help -- Chris

    • MarkJFine's avatar
      MarkJFine
      Professor
      5 years ago

      Just curious: Is the modem using a power strip, surge protector, or uninterruptible power supply? Or, is it plugged directly into the wall socket?

      • Regeone's avatar
        Regeone
        New Poster
        5 years ago

        Mark, it's on a surge protector strip.  The current setup has worked pretty well for the past couple of years, since we upgraded to the current generation service and equipment.  The problem with unwanted rebooting was a completely new thing that seems to have resolved, although time will tell ...