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Regeone's avatar
Regeone
New Poster
5 years ago
Solved

Modem/Router keeps rebooting

Since last night, our Internet is repeatedly going down.  It will stop working for several minutes, then the modem will reboot, then it will work for a little while (maybe several minutes), then it s...
Liz's avatar
Liz
Moderator
5 years ago
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Good morning Regeone,

 

Just following up on your site, I ran diagnostics on the HughesNet equipment and I haven't seen any unusual reboots in nearly a week. Looking good from my end! I'll go ahead and close this thread, but if you have any other concerns, feel free to start a new one.

 

Thanks,

Liz

 

Regeone's avatar
Regeone
New Poster
5 years ago
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Thanks, Liz.  The cycling/rebooting started tapering off the next day, less each day and it hasn't happened for a couple days now.  Still have no idea what caused the behavior.  Maybe it had something to do with the incredibly low bandwidth we've experienced lately (generally 120-180kbps download speed at my location)?  Thanks again for your help -- Chris

  • MarkJFine's avatar
    MarkJFine
    Professor
    5 years ago
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    Just curious: Is the modem using a power strip, surge protector, or uninterruptible power supply? Or, is it plugged directly into the wall socket?

    • Regeone's avatar
      Regeone
      New Poster
      5 years ago
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      Mark, it's on a surge protector strip.  The current setup has worked pretty well for the past couple of years, since we upgraded to the current generation service and equipment.  The problem with unwanted rebooting was a completely new thing that seems to have resolved, although time will tell ...

      • MarkJFine's avatar
        MarkJFine
        Professor
        5 years ago
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        If it recurs, you might consider plugging it directly into the wall. Power voltages can vary, and if there's a brownout or if power is considerabally unstable, a filtered strip may significantly degrade necessary voltages where it may not have enough power for it (and the dish, since it also powers it) to operate.

         

        Even if power is 'dirty', it's still best to connect it directly to the wall. I believe there's enough filtering on the modem itself to handle it.

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rebooting","id":"message:122699","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:102737"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:122699"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:122699"},"body@stripHtml({\"truncateLength\":200})":" Since last night, our Internet is repeatedly going down.  It will stop working for several minutes, then the modem will reboot, then it will work for a little while (maybe several minutes), then it s...","body@stringLength":"931","rawBody":"

Since last night, our Internet is repeatedly going down.  It will stop working for several minutes, then the modem will reboot, then it will work for a little while (maybe several minutes), then it stops again and the process repeats.  Our Hughesnet Voice phone service goes down at the same time the Internet down.

 

I tried calling tech support this morning, but the call center is overwhelmed and they are not taking any calls.  I noticed that the connection was poor, even though the modem/router was working enough to at least place the call at that moment.

 

Is this a problem I can troubleshoot myself, since it looks like I'm not going to be able to get any help from HughesNet for the foreseeable future?  My daughter and I are quarantined and have no other source of Internet, and we both need it for school and work.  Same for phone service.

 

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Thanks, Liz.  The cycling/rebooting started tapering off the next day, less each day and it hasn't happened for a couple days now.  Still have no idea what caused the behavior.  Maybe it had something to do with the incredibly low bandwidth we've experienced lately (generally 120-180kbps download speed at my location)?  Thanks again for your help -- Chris

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Thanks, Liz.  The cycling/rebooting started tapering off the next day, less each day and it hasn't happened for a couple days now.  Still have no idea what caused the behavior.  Maybe it had something to do with the incredibly low bandwidth we've experienced lately (generally 120-180kbps download speed at my location)?  Thanks again for your help -- Chris

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Modem/Router keeps rebooting","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:123152"},"body":"

Good morning Regeone,

\n\n

 

\n\n

Just following up on your site, I ran diagnostics on the HughesNet equipment and I haven't seen any unusual reboots in nearly a week. Looking good from my end! I'll go ahead and close this thread, but if you have any other concerns, feel free to start a new one.

\n\n

 

\n\n

Thanks,

\n\n

Liz

\n\n

 

","body@stringLength":"372","rawBody":"

Good morning Regeone,

\n\n

 

\n\n

Just following up on your site, I ran diagnostics on the HughesNet equipment and I haven't seen any unusual reboots in nearly a week. Looking good from my end! I'll go ahead and close this thread, but if you have any other concerns, feel free to start a new one.

\n\n

 

\n\n

Thanks,

\n\n

Liz

\n\n

 

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This is the first time I've ever seen anything like that.  Most of the time, when people have connected their Hughenset service to DirecTV, they've connected it directly to their DirecTV receiver via WiFi or LAN cable from the HT2000W modem, or, when using an older modem, like an HT1100, also using a 3rd party WiFi router along with it (the HT2000W has a built in router and WiFi, so a 3rd party WiFi router isn't needed).  

 

I believe what you've got pictured there is something called a DECA, or DirecTV Ethernet to Coax Adapter, though I have absolutely no clue how Hughenet, nor any other ISP, would connect using that.  

 

You may very well have better luck posting this question in the Third Party Products section.  

 

With this said, just a warning about connecting Hughesnet to your DirecTV service.  DirecTV receivers can use quite a bit of data, and for things other than just On Demand.  People have seen a considerable amount of their Hughesnet data disappear, later to discover that it was their DirecTV receiver that was using it.  

 

In addition, when watching On Demand programs on DirecTV by using your Hughesnet service, the programs can often use a tremendous amount of data, and again, there's no way to adjust it, like there is with Netflix.  It can burn through 3GB or more per hour when watching something, especially if it's an HD program or movie.   

","body@stringLength":"1524","rawBody":"

This is the first time I've ever seen anything like that.  Most of the time, when people have connected their Hughenset service to DirecTV, they've connected it directly to their DirecTV receiver via WiFi or LAN cable from the HT2000W modem, or, when using an older modem, like an HT1100, also using a 3rd party WiFi router along with it (the HT2000W has a built in router and WiFi, so a 3rd party WiFi router isn't needed).  

 

I believe what you've got pictured there is something called a DECA, or DirecTV Ethernet to Coax Adapter, though I have absolutely no clue how Hughenet, nor any other ISP, would connect using that.  

 

You may very well have better luck posting this question in the Third Party Products section.  

 

With this said, just a warning about connecting Hughesnet to your DirecTV service.  DirecTV receivers can use quite a bit of data, and for things other than just On Demand.  People have seen a considerable amount of their Hughesnet data disappear, later to discover that it was their DirecTV receiver that was using it.  

 

In addition, when watching On Demand programs on DirecTV by using your Hughesnet service, the programs can often use a tremendous amount of data, and again, there's no way to adjust it, like there is with Netflix.  It can burn through 3GB or more per hour when watching something, especially if it's an HD program or movie.   

","kudosSumWeight":0,"repliesCount":0,"postTime":"2017-11-12T23:58:17.428-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:86632_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3411},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"parent":{"__ref":"ForumTopicMessage:message:86592"},"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:49888":{"__typename":"User","id":"user:49888","deleted":false,"uid":49888,"login":"Stoddard","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-11-12T04:14:20.364-05:00"}},"ModerationData:moderation_data:122718":{"__typename":"ModerationData","id":"moderation_data:122718","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:122718":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:16464"},"id":"message:122718","revisionNum":1,"uid":122718,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumTopicMessage:message:122699"},"conversation":{"__ref":"Conversation:conversation:122699"},"subject":"Re: Modem/Router keeps rebooting","moderationData":{"__ref":"ModerationData:moderation_data:122718"},"body":"

Hi Regeone,

\n\n

 

\n\n

  I see it's your first post here, so welcome to the community! Thank you for describing what's happening. To address your concerns I pulled up your account and sent a command to your modem. Please let me know if the constant rebooting persists.

\n\n

 

\n\n

  Your cooperation, patience, and understanding are much appreciated.

\n\n

 

\n\n

Thanks,

\n\n

Liz

\n\n

 

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"223","postTime":"2020-04-09T15:49:55.813-04:00","lastPublishTime":"2020-04-09T15:49:55.813-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":11827},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:122699/message:122718","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"458","rawBody":"

Hi Regeone,

\n\n

 

\n\n

  I see it's your first post here, so welcome to the community! Thank you for describing what's happening. To address your concerns I pulled up your account and sent a command to your modem. Please let me know if the constant rebooting persists.

\n\n

 

\n\n

  Your cooperation, patience, and understanding are much appreciated.

\n\n

 

\n\n

Thanks,

\n\n

Liz

\n\n

 

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Just curious: Is the modem using a power strip, surge protector, or uninterruptible power supply? Or, is it plugged directly into the wall socket?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"148","kudosSumWeight":0,"postTime":"2020-04-17T10:22:21.664-04:00","lastPublishTime":"2020-04-17T10:22:21.664-04:00","metrics":{"__typename":"MessageMetrics","views":11636},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:122699/message:123222","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDEyMzIyNSwxMjMyMjU","node":{"__ref":"ForumReplyMessage:message:123225"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"153","rawBody":"

Just curious: Is the modem using a power strip, surge protector, or uninterruptible power supply? Or, is it plugged directly into the wall socket?

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:123222_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:123225":{"__typename":"ModerationData","id":"moderation_data:123225","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:123225":{"__typename":"ForumReplyMessage","uid":123225,"id":"message:123225","revisionNum":1,"author":{"__ref":"User:user:102737"},"readOnly":true,"repliesCount":3,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:123222"},"conversation":{"__ref":"Conversation:conversation:122699"},"subject":"Re: Modem/Router keeps rebooting","moderationData":{"__ref":"ModerationData:moderation_data:123225"},"body":"

Mark, it's on a surge protector strip.  The current setup has worked pretty well for the past couple of years, since we upgraded to the current generation service and equipment.  The problem with unwanted rebooting was a completely new thing that seems to have resolved, although time will tell ...

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2020-04-17T10:35:56.545-04:00","lastPublishTime":"2020-04-17T10:35:56.545-04:00","metrics":{"__typename":"MessageMetrics","views":11633},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:122699/message:123225","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDM5OjF8aW50LDEyMzIyNiwxMjMyMjY","node":{"__ref":"ForumReplyMessage:message:123226"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"315","rawBody":"

Mark, it's on a surge protector strip.  The current setup has worked pretty well for the past couple of years, since we upgraded to the current generation service and equipment.  The problem with unwanted rebooting was a completely new thing that seems to have resolved, although time will tell ...

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If it recurs, you might consider plugging it directly into the wall. Power voltages can vary, and if there's a brownout or if power is considerabally unstable, a filtered strip may significantly degrade necessary voltages where it may not have enough power for it (and the dish, since it also powers it) to operate.

 

Even if power is 'dirty', it's still best to connect it directly to the wall. I believe there's enough filtering on the modem itself to handle it.

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If it recurs, you might consider plugging it directly into the wall. Power voltages can vary, and if there's a brownout or if power is considerabally unstable, a filtered strip may significantly degrade necessary voltages where it may not have enough power for it (and the dish, since it also powers it) to operate.

 

Even if power is 'dirty', it's still best to connect it directly to the wall. I believe there's enough filtering on the modem itself to handle it.

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