Forum Discussion

Regeone's avatar
Regeone
New Poster
5 years ago

Modem/Router keeps rebooting

Since last night, our Internet is repeatedly going down.  It will stop working for several minutes, then the modem will reboot, then it will work for a little while (maybe several minutes), then it s...
  • Liz's avatar
    Liz
    5 years ago

    Hi Regeone,

     

      I see it's your first post here, so welcome to the community! Thank you for describing what's happening. To address your concerns I pulled up your account and sent a command to your modem. Please let me know if the constant rebooting persists.

     

      Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

     

Liz's avatar
Liz
Moderator

Good morning Regeone,

 

Just following up on your site, I ran diagnostics on the HughesNet equipment and I haven't seen any unusual reboots in nearly a week. Looking good from my end! I'll go ahead and close this thread, but if you have any other concerns, feel free to start a new one.

 

Thanks,

Liz

 

Regeone's avatar
Regeone
New Poster
5 years ago

Thanks, Liz.  The cycling/rebooting started tapering off the next day, less each day and it hasn't happened for a couple days now.  Still have no idea what caused the behavior.  Maybe it had something to do with the incredibly low bandwidth we've experienced lately (generally 120-180kbps download speed at my location)?  Thanks again for your help -- Chris

  • MarkJFine's avatar
    MarkJFine
    Professor
    5 years ago

    Just curious: Is the modem using a power strip, surge protector, or uninterruptible power supply? Or, is it plugged directly into the wall socket?

    • Regeone's avatar
      Regeone
      New Poster
      5 years ago

      Mark, it's on a surge protector strip.  The current setup has worked pretty well for the past couple of years, since we upgraded to the current generation service and equipment.  The problem with unwanted rebooting was a completely new thing that seems to have resolved, although time will tell ...

      • MarkJFine's avatar
        MarkJFine
        Professor
        5 years ago

        If it recurs, you might consider plugging it directly into the wall. Power voltages can vary, and if there's a brownout or if power is considerabally unstable, a filtered strip may significantly degrade necessary voltages where it may not have enough power for it (and the dish, since it also powers it) to operate.

         

        Even if power is 'dirty', it's still best to connect it directly to the wall. I believe there's enough filtering on the modem itself to handle it.