Unfortunately, things change over time. The free monthly token was standard on the legacy plans, but a courtesy on the later plans when someone upgraded to them. The free monthly token was never a standard part of the Gen4 or Gen5 plans. i.e. someone who signed up with HughesNet and got Gen4 or Gen5 from the start didn't get the free monthly token. Only those who had been upgraded from legacy plans did.
My thing is I was told as a pretext to me staying with Hughesnet and upgrading to Gen 5 certain things would transfer over to the new account and this was one of them. I was on Gen 3 with an HN9000 modem I am a legacy customer. To maratsade The reps did restore my reserve data only after a lot of phone calls and time and after being told by one rep as they were trying to get me to stay with Hughesnet "Sure it transfers over to the new account" (an upgrade I had no choice to do) and when it didn't transfer being told by another rep "No we don't transfer reserve data (token bytes)" and me explaining this was token bytes I'd accrued over a 10 year period and were supposed to be valid as long as I was a subscriber they do not expire. I finally got someone who figured it out and restored the reserve data that was about 33gb. That was a few years ago but earlier this year it all mysteriously disappeared and was zero one day when it was 37gb the day before. That was resolved also after a lot of phone calls. This isn't about being fair or not to other subscribers. I was told certain features would remain on my account as part of me deciding to even remain a Hughesnet customer with accounts at two different locations and possibly setting up a third.
