Forum Discussion
Moving but want to keep my current internet service
I moving down the street and want to take my current internet with me. Is there a fee or is there no charge for moving my internet service?
sharleen and maratsade,
Thank you for your patience! I was able to get clarification on the concerns that you have raised.
- When you move with your Gen5 service, there is a 12-month commitment with no additional $299 fee.
- When you move with Gen4 service, you are required to upgrade to Gen5 and begin a new 24-month commitment.
I hope this clarifies the issue. We’ll make sure the online information is updated accordingly.
-Jay
I am having the same circumstances and this seems to be an issue that many customers are having -- also dissatisfied with the quality of service on top of that. this seems abusive and compulsive. I just called the customer service and they hung up on me.
steviekicks wrote:I am having the same circumstances and this seems to be an issue that many customers are having
I've been on this site, almost daily, since before this version even went live, and the OP's question is the first I've seen of this type, though I have seen one or two others concerning moving. Where are the "many customers" that are having this "issue", and other than the fee related question the OP asked, what is the "issue" you're referring to?
