No one is stealing your money. There's a pandemic. People are dying. Everything is in chaos, so your petty litttle tantrums are not a priority.
You can only cancel via the phone line, 866-347-3292. Keep trying.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
Johnsonme2 wrote:
I have tried calling at all hours of the night and day. The night shift tells me to call in the day time. The daytime answering machine tells me to call back later and hangs up.
!!! the sales line answers immediately.
They are just stealing our money.
The phone number hangs up on you after directing you to visit your online services. Why cant I cancel online. The pandemic has nothing to do with customer service.
cathycurtis wrote:The pandemic has nothing to do with customer service.
The reps are very busy right now due to an increase in calls. The majority of those calls are related to congested service because of the incredible increase in traffic due to so many people being home. And why? Because of the pandemic.
So, yes, the pandemic has to do with the current state of customer service.
I for one hope you can get through soon. Godspeed to you.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
Have you ever heard of “work from home agents “ ?????? This is a good time to research that.
