Forum Discussion

JBannon's avatar
JBannon
Freshman
5 years ago

New account modem problems

I signed up for Hughesnet about 3 weeks ago. The wifi worked for about a week, and then stopped working. The system light on the modem (second one from the top) no longer lights, so I think it is a m...
  • JBannon's avatar
    JBannon
    5 years ago

    The problems were solved. The tech missed the first appointment due to a break down, but showed up the next day and got the service repaired. Apparently the initial installer had failed to tighten the bolts on the satellite dish, and the modem had a problem as well, so he replaced it. I'm happy that after a month I have service again. Thanks for your help.

GabeU's avatar
GabeU
Distinguished Professor IV

JBannon 

 

If you haven't tried already, try power cycling your modem.  That's unplugging it from the wall outlet, waiting for at least 30 seconds, then plugging it back in.  Then give the modem about five minutes to be fully back up and ready, and then see if you can connect.  

 

Just in case, please DO NOT reset the modem using the reset button on the back.  This should only be done under the direction of a HughesNet rep, and then only in the manner they instruct, as doing so improperly or under the wrong instance can cause more harm than good.  I only mention this in a preemptive manner.

JBannon's avatar
JBannon
Freshman
5 years ago

Yes, I've tried that at least half a dozen times on different days. No luck. Also e-mailed tech support but didn't get a usefule or even relevant response. So still waiting and paying for a service I can't use. Very frustrating.