Forum Discussion
New account modem problems
I signed up for Hughesnet about 3 weeks ago. The wifi worked for about a week, and then stopped working. The system light on the modem (second one from the top) no longer lights, so I think it is a m...
The problems were solved. The tech missed the first appointment due to a break down, but showed up the next day and got the service repaired. Apparently the initial installer had failed to tighten the bolts on the satellite dish, and the modem had a problem as well, so he replaced it. I'm happy that after a month I have service again. Thanks for your help.
I called tech support but didn't get an answer. Same with "live" chat. Tried e-mail and got a canned response that didn't address the problem and then got no response to my further inquiry.
Calling right now can be frustrating, as the reps are not only bogged down with an increase in service calls due to the pandemic related, much higher system load, they're also shorthanded due to the same.
That power cycling didn't help is telling. The reps here will likely be able to help you. Hopefully they'll reply today, as they aren't on here during the weekends. I'll tag a couple so they are sure to see this thread.
