Forum Discussion
New Gen 5
Hi Roseht,
Thank you again for replying to my PM and working with us to address your concerns. All the details are in my last PM to you. Please don't hesitate to contact us again if you have any additional concerns, we're glad to help.
Hi Roseht,
Thank you so much for your patience as we investigated your account. Apparently there was no mistake, you are pointed at EchoStar 17 because you're located in an area not covered by EchoStar 19. Here's a map of the EchoStar 19 beams in blue, it might be hard to see since the EchoStar 17 beams are underneath in white. You'll find that a large portion of Wisconsin, as well as Iowa, is not covered by EchoStar 19.
We definitely want to address your speed concerns, so I ran diagnostics on your site to ensure the HughesNet equipment is functioning properly. I see there may be something the matter with the radio or at least the connection to it. Can you please ensure that the coaxial cable connected to the HughesNet modem is tightly connected? Once that connector is confirmed to be secure, please let me know so I can run new diagnostics.
Your cooperation, patience, and understanding are much appreciated.
Liz wrote: Here's a map of the EchoStar 19 beams in blue, it might be hard to see since the EchoStar 17 beams are underneath in white. You'll find that a large portion of Wisconsin, as well as Iowa, is not covered by EchoStar 19.
Forgive me for being unable to read / comprehend the map to which Liz refers. Can someone who does understand it look at my location (see below) and tell me if I'll be served by an EchoStar19 (J2) beam?my location
Thanks.
