Forum Discussion

DEBPOSTON's avatar
DEBPOSTON
Junior
5 years ago

new modem HT2000w

I received the modem but I did not have success setting it up. I followed the instructions and went to the hughes net browser page and went to install but it never would setup the modem up. it stayed...
  • Jay's avatar
    Jay
    5 years ago

    Happy to hear that you're back up and running! 

    I've credited the account from 2/25

     

    Thank you,

     

    Jay

  • DEBPOSTON's avatar
    DEBPOSTON
    5 years ago

    Jay, thank you again.

DEBPOSTON's avatar
DEBPOSTON
Junior

I'm thinking that i need a technician to come out and check my dish.  It will have to be after April 15th.  Can i set an appt up through the email as I cannot wait 30 minutes to an hour on the phone waiting on a rep to pick up?  I work in a tax preparation office and I am working 7 days a week right now.

GabeU's avatar
GabeU
Distinguished Professor IV
5 years ago

DEBPOSTON 

 

I would wait to see what the reps here have to say before scheduling an appointment.  

 

Liz Damian 

  • DEBPOSTON's avatar
    DEBPOSTON
    Junior
    5 years ago

    Okay thanks

    • DEBPOSTON's avatar
      DEBPOSTON
      Junior
      5 years ago

      One thing is was also saying was the modem had to be activated by the installer.

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        5 years ago

        My understanding, from what I've seen on this site when HN sends a new modem to a subscriber, is that the subscriber does the activation.  

         

        DEBPOSTON wrote:

        One thing is was also saying was the modem had to be activated by the installer.