Forum Discussion
new modem HT2000w
I received the modem but I did not have success setting it up. I followed the instructions and went to the hughes net browser page and went to install but it never would setup the modem up. it stayed...
Happy to hear that you're back up and running!
I've credited the account from 2/25Thank you,
Jay
Jay, thank you again.
DEBPOSTON,
I had made the technician aware of your concerns in the notes to schedule, but as I mentioned previously, the requested date was not available.
I can reschedule the appointment for a weekday between 7 AM and 5 PM, or I can leave it as it is and the tech will reach out to you to schedule the appointment.
-Jay
Jay, I called Hughesnet yesterday and they have a repairnan coming out on April 16th for me. I want to thank you for all your help in this matter.
- Jay, I just wanted you to know that I called HughesNet and they moved my appointment up for today between 12:00 and 3:00. I haven't gotten a phone call yet but I'm hoping they will be out here. I'll keep you posted. Thank you
Great! Let us know if you run into any issues.
-Jay
DEBPOSTON,
I'm disappointed to hear this happened. I will have the technician reach out to you today to reschedule for as soon as possible.
-Jay
Please let us know if you encounter any other issues.
-Jay
Jay, I have my internet back. The repairman came today and fixed it! Yay. You asked me to let you know how long my internet has been out. It has been out since
February 25, 2020. I want to thank you for all your help.
Happy to hear that you're back up and running!
I've credited the account from 2/25Thank you,
Jay
DEBPOSTON,
I'm happy to hear this! Please reach out to us after the repair has been completed so I can credit the account for the days you went without service.
-Jay
I sure will Jay and thanks again.
Jay, I just wanted you to know that no one called or came out so I got on the chat with someone from HughesNet and she contacted the tech department and told me that someone will try and call me this afternoon. My confirmation # for today was 128577744. I really don't know what else to do to get my internet up and running again. You have any ideas for I can get an appointment as soon as possible ??? And just an update it is 9:30 p.m. and no one called or came out. I am so disappointed. Now I have to drive into town to get on a computer that has internet to do my work. I'm so frustrated right now.
Thank you so much Jay.
Jay, thank you again.
