No Audio People can call but I cannot hear them talk. What’s the issue?

Angiebu,

Thank you for reaching out to us and welcome to the community. I am sorry to hear you are experiencing this. To begin troubleshooting, I will need to ask a few questions. 

1. Are you using our VOIP service or WIFI calling?

2. If so, what type of phone are you using with our VOiP?

2. When did this start happening and are you also experiencing any issues with our internet service as well? 

-Damian