Forum Discussion

Brandtasaurus's avatar
Brandtasaurus
Freshman
4 years ago

No internet connection

Haven't had internet for 2 days. This is the error I'm getting.
  • Remy's avatar
    Remy
    4 years ago

    Brandtsaurus,

     

    First let's see if a modem swap will do the job. Please expect the replacement soon; you can use its box to return the old modem. For your convenience, the return label is included in the outer pouch. Let me know how the new modem works out for you!

     

    Thanks,

    Remy

Remy's avatar
Remy
Moderator

Brandtasaurus,

 

Thank you for reaching out, and welcome to the Community! We'd love to help out and look into this for you. Are you still experiencing the same state code 20.1.1?

 

Thanks,

Remy

Brandtasaurus's avatar
Brandtasaurus
Freshman
4 years ago

As of this morning yes, I still was.

  • Remy's avatar
    Remy
    Moderator
    4 years ago

    Brandtsaurus,

     

    First let's see if a modem swap will do the job. Please expect the replacement soon; you can use its box to return the old modem. For your convenience, the return label is included in the outer pouch. Let me know how the new modem works out for you!

     

    Thanks,

    Remy

    • Brandtasaurus's avatar
      Brandtasaurus
      Freshman
      4 years ago

      This worked. Thank you!