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Brandtasaurus's avatar
Brandtasaurus
Freshman
4 years ago
Solved

No internet connection

Haven't had internet for 2 days. This is the error I'm getting.
Remy's avatar
Remy
Moderator
4 years ago
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Brandtasaurus,

 

Thank you for reaching out, and welcome to the Community! We'd love to help out and look into this for you. Are you still experiencing the same state code 20.1.1?

 

Thanks,

Remy

  • Remy's avatar
    Remy
    Moderator
    4 years ago
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    Brandtsaurus,

     

    First let's see if a modem swap will do the job. Please expect the replacement soon; you can use its box to return the old modem. For your convenience, the return label is included in the outer pouch. Let me know how the new modem works out for you!

     

    Thanks,

    Remy

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internet connection","id":"message:134943","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:133132"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:134943"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:134943"},"body@stripHtml({\"truncateLength\":200})":" Haven't had internet for 2 days. This is the error I'm getting. ","body@stringLength":"639","rawBody":"

Errors I'm getting

Haven't had internet for 2 days. This is the error I'm getting.

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As of this morning yes, I still was.

","body@stringLength":"43","rawBody":"

As of this morning yes, I still was.

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Brandtsaurus,

\n\n

 

\n\n

First let's see if a modem swap will do the job. Please expect the replacement soon; you can use its box to return the old modem. For your convenience, the return label is included in the outer pouch. Let me know how the new modem works out for you!

\n\n

 

\n\n

Thanks,

\n\n

Remy

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2021-09-20T17:28:46.342-04:00","lastPublishTime":"2021-09-20T17:28:46.342-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":4666},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:134943/message:134947","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"342","rawBody":"

Brandtsaurus,

\n\n

 

\n\n

First let's see if a modem swap will do the job. Please expect the replacement soon; you can use its box to return the old modem. For your convenience, the return label is included in the outer pouch. Let me know how the new modem works out for you!

\n\n

 

\n\n

Thanks,

\n\n

Remy

","kudosSumWeight":0,"repliesCount":1,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:134947_1"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDEzNTAxMSwxMzUwMTE","node":{"__ref":"ForumReplyMessage:message:135011"}}]}},"ModerationData:moderation_data:134946":{"__typename":"ModerationData","id":"moderation_data:134946","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:134945":{"__typename":"ModerationData","id":"moderation_data:134945","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Rank:rank:2":{"__typename":"Rank","id":"rank:2","position":1,"name":"Moderator","color":"0099AA","icon":null,"rankStyle":"TEXT"},"ForumReplyMessage:message:134945":{"__typename":"ForumReplyMessage","id":"message:134945","revisionNum":1,"uid":134945,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:134943"},"subject":"Re: No internet connection","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:134945"},"body":"

Brandtasaurus,

\n\n

 

\n\n

Thank you for reaching out, and welcome to the Community! We'd love to help out and look into this for you. Are you still experiencing the same state code 20.1.1?

\n\n

 

\n\n

Thanks,

\n\n

Remy

","body@stringLength":"251","rawBody":"

Brandtasaurus,

\n\n

 

\n\n

Thank you for reaching out, and welcome to the Community! We'd love to help out and look into this for you. Are you still experiencing the same state code 20.1.1?

\n\n

 

\n\n

Thanks,

\n\n

Remy

","author":{"__ref":"User:user:102584"},"isEscalated":null,"postTime":"2021-09-20T12:59:17.255-04:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"kudosSumWeight":0,"repliesCount":3,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:134945_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":4540},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Revision:revision:134946_1":{"__typename":"Revision","id":"revision:134946_1","lastEditTime":"2021-09-20T13:17:04.888-04:00"},"QueryVariables:ReplyList:message:134946:1":{"__typename":"QueryVariables","id":"ReplyList:message:134946:1","value":{"id":"message:134946","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1739990369000","value":{"altText":"{login}'s 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This worked. Thank you!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"25","kudosSumWeight":1,"repliesCount":0,"postTime":"2021-09-24T21:19:17.520-04:00","lastPublishTime":"2021-09-24T21:19:17.520-04:00","metrics":{"__typename":"MessageMetrics","views":4415},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:134943/message:135011","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"30","rawBody":"

This worked. Thank you!

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