Forum Discussion

Dracowolf's avatar
Dracowolf
Freshman
5 years ago

No internet for 3 days & counting

Our internet quit working 3 days ago, & everytime I call, they keep telling me that it's weather related. It did rain a little bit when it stopped working; but it has been clear weather since then, wi...
  • Remy's avatar
    Remy
    5 years ago

    Dracowolf,

     

    I see this is your first post here. Welcome to the Community! As maratsade stated, weather in two locations can play a factor, both at your address, and where your ground station is located (Santa Clara, CA). However, I'm not seeing any weather issues with either. I was looking into your system and noticed a bad alignment pretty quickly. I'm going to be sending out a technician to make a couple fixes for you and hopefully set everything straight! The associated fees have been waived, and a technician will be reaching out to you shortly to establish when they'll be coming out.

     

    Thanks,

    Remy

Remy's avatar
Remy
Moderator
5 years ago

Dracowolf,

 

I see this is your first post here. Welcome to the Community! As maratsade stated, weather in two locations can play a factor, both at your address, and where your ground station is located (Santa Clara, CA). However, I'm not seeing any weather issues with either. I was looking into your system and noticed a bad alignment pretty quickly. I'm going to be sending out a technician to make a couple fixes for you and hopefully set everything straight! The associated fees have been waived, and a technician will be reaching out to you shortly to establish when they'll be coming out.

 

Thanks,

Remy

  • Dracowolf's avatar
    Dracowolf
    Freshman
    5 years ago
    Thank you so much!
  • Dracowolf's avatar
    Dracowolf
    Freshman
    5 years ago
    I haven't heard from anyone yet, so still no internet 🥺
    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      5 years ago

      Dracowolf 

       

      It can take a few days before a tech visits.  They should call you prior to that.  However, if you don't hear anything from one by Sunday, please do say something.  The reps won't be back on here until Monday, but they'll be able to check on what's going on at that time.

       

      With this said, one of the reps sometimes comes on in the evenings, so you may still see a reply from one before then.

      • Dracowolf's avatar
        Dracowolf
        Freshman
        5 years ago
        Good to know, thanks!