Forum Discussion

Dracowolf's avatar
Dracowolf
Freshman
5 years ago

No internet for 3 days & counting

Our internet quit working 3 days ago, & everytime I call, they keep telling me that it's weather related. It did rain a little bit when it stopped working; but it has been clear weather since then, wi...
  • Remy's avatar
    Remy
    5 years ago

    Dracowolf,

     

    I see this is your first post here. Welcome to the Community! As maratsade stated, weather in two locations can play a factor, both at your address, and where your ground station is located (Santa Clara, CA). However, I'm not seeing any weather issues with either. I was looking into your system and noticed a bad alignment pretty quickly. I'm going to be sending out a technician to make a couple fixes for you and hopefully set everything straight! The associated fees have been waived, and a technician will be reaching out to you shortly to establish when they'll be coming out.

     

    Thanks,

    Remy

Dracowolf's avatar
Dracowolf
Freshman
I haven't heard from anyone yet, so still no internet 🥺
GabeU's avatar
GabeU
Distinguished Professor IV
5 years ago

Dracowolf 

 

It can take a few days before a tech visits.  They should call you prior to that.  However, if you don't hear anything from one by Sunday, please do say something.  The reps won't be back on here until Monday, but they'll be able to check on what's going on at that time.

 

With this said, one of the reps sometimes comes on in the evenings, so you may still see a reply from one before then.

  • Dracowolf's avatar
    Dracowolf
    Freshman
    5 years ago
    Good to know, thanks!
    • Remy's avatar
      Remy
      Moderator
      5 years ago

      Dracowolf, 

       

      Have you received a call from our technicians?

       

      Thanks,

      Remy

      • Dracowolf's avatar
        Dracowolf
        Freshman
        5 years ago
        Yes I did. Sorry, I've been busy working, lol. They scheduled it for today, & the tech just left a lil while ago. Apparently my dish was out of alignment, had a bad cable, & had a bad cable connector thingy. The technician showed up on time, was really friendly, & fixed all the problems; so I'm back online, yay! Thank yall soooo much! Yall are awesome! 😁
        If only the customer service reps I talked to on the phone before were as friendly & awesome, then it probably would've been taken care of much sooner; because I knew it wasn't just due to the weather🤣.
        Thanks again!